Global Casino Compliance and Risk Leader

LionHires Recruitment; Warrington; On-site; GBP 95,000 - 135,000; Full time

Job summary

LionHires Recruitment seeks a Casino Compliance Manager to lead a six-person team across iGaming operations, QA, and Commercial functions. You will drive market scoping, governance, and certify games for multiple jurisdictions, while safeguarding against GSP outages and regulatory breaches.

Responsibilities include incident investigations, portal ownership, and cross-functional coordination to keep certifications and QA on track in a fast-evolving regulatory landscape.

Qualifications

• Extensive experience in iGaming/online casino compliance, technical compliance, or QA, with proven experience managing and structuring teams
• Deep understanding of global iGaming technical standards, game certification processes (e.g., GLI standards), and multi-market licensing requirements
• Ability to balance strict regulatory requirements with commercial business objectives, particularly during new market scoping and launch phases
• Strong analytical skills with hands-on experience investigating technical breaches, managing GSP outages, and handling regulatory mitigation or player compensation processes
• Demonstrated success in mapping, analysing, and improving operational or QA workflows
• Experience overseeing or contributing to the development of internal tools, databases, or portains
• Strong organisational skills with the ability to govern multiple market rollouts and game releases simultaneously
• Exceptional ability to translate complex regulatory requirements into actionable operational steps for QA, Commercial, and Casino Ops teams

Responsibilities

• Team Leadership & Development: Directly manage and mentor a team consisting of one Team Lead and five compliance/QA specialists, fostering a high-performance culture and ensuring clear alignment with departmental goals
• New Market Scoping & Commercial Support: Lead the compliance scoping for new market entries, establishing foundational operating procedures and actively supporting the Commercial team to ensure business expansion aligns seamlessly with regulatory constraints
• Cross-Functional Operations Link: Serve as the primary liaison between Casino Operations and the QA department to guarantee seamless communication and workflow alignment
• Game Certification & Deployment: Oversee the end-to-end go-live process for casino games, ensuring that all live content is fully certified, tested, and strictly adheres to the specific license requirements of each regulated market
• GSP Safeguarding & Risk Management: Develop, implement, and maintain robust safeguards and operational processes to protect the business against Game Service Provider (GSP) technical failures, downtime, or compliance shortcomings
• Incident Investigation & Mitigation: Lead deep-dive investigations into compliance breaches, GSP incidents, or technical failures. Support the wider business by managing player compensation calculations and drafting formal mitigation requests or incident reports for regulatory bodies
• QA Process Improvements: Continuously evaluate and optimize Quality Assurance workflows, identifying bottlenecks and implementing strategic improvements to increase efficiency and accuracy in game testing
• Market Process & Governance: Establish and enforce robust governance frameworks across all operational markets to ensure the business remains agile and compliant with rapidly changing multi-jurisdictional regulations
• Casino Compliance Portal Ownership: Lead the strategic building, ongoing development, and daily ownership of the internal Compliance Portal, ensuring it serves as a reliable, centralised source of truth for certifications, market rules, and QA tracking
• Stakeholder Reporting: Provide regular updates, risk assessments, and compliance health checks to the Head of Regulated Casino and the VP Casino
• Continuous Technology Review: Regularly evaluate existing compliance software and systems to ensure they remain effective and aligned with evolving industry standards
• Automation Implementation: Identify and automate repetitive manual compliance tasks to reduce human error, enhance data accuracy, and improve operational productivity
• Process Optimization: Conduct regular gap analyses to identify opportunities for control improvements and "bake" compliance requirements directly into new digital products or workflows
• Data-Driven Oversight: Leverage advanced data analytics and AI tools to monitor for anomalies, detect potential fraud, and maintain a state of continuous compliance

Skills

iGaming compliance

Team leadership

Cross-functional liaison

Regulatory knowledge

GSP risk management

Data analytics

Automation

Process optimization

Project management

Communication

Tools

Compliance software

Databases

Job description

LionHires Recruitment seeks a Casino Compliance Manager to lead a six-person team across iGaming operations, QA, and Commercial functions. You will drive market scoping, governance, and certify games for multiple jurisdictions, while safeguarding against GSP outages and regulatory breaches.

Responsibilities include incident investigations, portal ownership, and cross-functional coordination to keep certifications and QA on track in a fast-evolving regulatory landscape.