Global AV & Collaboration Systems Engineer

Greenhouse Software, Inc.

Manchester

On-site

GBP 32,000 - 42,000

Full time

2 days ago

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Job summary

THG Ingenuity is seeking a proactive L1 Staff Technology Experience Engineer to provide technical support across THG Ingenuity's global office network, ensuring a seamless technology experience for colleagues and visitors. You will install, support and maintain audio visual, workplace technology and collaboration systems across multiple locations.

You'll manage cabling, asset registers and inventory, troubleshoot issues within SLAs, and assist with room bookings, digital signage, IP telephony

Qualifications

Minimum 2 years' experience within IT Support, Workplace Technology or Audio Visual Support.
Experience terminating low-voltage cabling (Cat5e/Cat6, RS232, RS485, UTP/STP).
Hands-on experience installing and supporting AV and collaboration technologies.
Strong troubleshooting skills and the ability to diagnose and resolve technical issues efficiently.
Excellent communication and customer service skills.

Responsibilities

Install and commission speakers, amplifiers, mixers, presentation switchers, keypads, displays and video conferencing equipment.
Support and maintain AV, VC and workplace technology infrastructure.
Manage structured cabling and cable management standards.
Maintain asset registers and inventory records.
Provide high-quality technical support and resolve incidents within SLAs.
Support integrated room booking systems, digital signage, IP telephony and lighting control systems.
Assist with meeting room technology deployments and office fit-out projects.
Ensure end users receive a seamless collaboration and workplace technology experience.