Support Engineer

Ubique Systems; West Midlands; On-site; GBP 42,000 - 62,000; Full time

Job summary

Ubique Systems is seeking an experienced AV and Microsoft Teams Rooms Specialist to support and maintain Microsoft Teams Rooms and video conferencing systems across a global enterprise environment. You will troubleshoot Teams Rooms on Windows and Android, manage AV equipment, and coordinate with global teams and vendors.

Ideal candidates will have 3–4+ years in AV/UC or Teams Rooms support, familiarity with Crestron, Shure, Extron and Sennheiser, and experience with ITSM processes such as

Qualifications

• Proven experience with Microsoft Teams Rooms.
• Experience with AV and video conferencing systems.
• Knowledge of Microsoft Teams Administration.
• Understanding of VoIP, SIP and UC.
• Strong troubleshooting across AV, hardware, software and networks.
• Experience with AV technologies from Crestron, Shure, Extron and Sennheiser.
• ServiceNow or similar ITSM experience.
• ITIL processes and service improvement.

Responsibilities

• Support and troubleshoot Microsoft Teams Rooms on Windows and Android.
• Manage and maintain video conferencing and AV equipment.
• Troubleshoot audio, video, connectivity and AV signal issues.
• Work with Teams Admin Centre, Teams policies and meeting configurations.
• Support AV equipment from vendors such as Crestron, Shure, Extron and Sennheiser.
• Test firmware updates, security patches and configuration changes before production rollout.
• Support a dedicated video testing lab in Bournville.
• Work with global teams, vendors and internal stakeholders.
• Manage incidents and service requests using ServiceNow or similar ITSM tools.
• Follow ITIL processes and support continuous service improvement.

Skills

Microsoft Teams Rooms

AV & video conferencing

Teams Administration

VoIP / SIP / UC

Troubleshooting AV

ServiceNow ITSM

ITIL processes

Job description

We are looking for an experienced AV and Microsoft Teams Rooms Specialist to support and maintain Microsoft Teams Rooms and video conferencing systems across a global enterprise environment.

Key Responsibilities

• Support and troubleshoot Microsoft Teams Rooms on Windows and Android.
• Manage and maintain video conferencing and AV equipment.
• Troubleshoot audio, video, connectivity and AV signal issues.
• Work with Teams Admin Centre, Teams policies and meeting configurations.
• Support AV equipment from vendors such as Crestron, Shure, Extron and Sennheiser.
• Test firmware updates, security patches and configuration changes before production rollout.
• Support a dedicated video testing lab in Bournville.
• Work with global teams, vendors and internal stakeholders.
• Manage incidents and service requests using ServiceNow or similar ITSM tools.
• Follow ITIL processes and support continuous service improvement.

Required Skills

• Strong experience with Microsoft Teams Rooms.
• Experience with AV and video conferencing systems.
• Good knowledge of Microsoft Teams Administration.
• Understanding of VoIP, SIP and Unified Communications.
• Strong troubleshooting skills across AV, hardware, software and network environments.
• Experience with AV technologies and equipment.
• ServiceNow or similar ITSM experience.

Note - 3 - 4 plus years of experience in AV, UC, Video Conferencing or Microsoft Teams Rooms support.