Global AV & Collaboration Specialist

Gibson Dunn; Greater London; On-site; GBP 42,000 - 54,000; Full time

Job summary

Gibson Dunn in London is seeking a Collaboration Services Analyst to deliver collaboration, conferencing, and AV support across international offices. The role combines hands-on technical work with a seamless user experience for everyday meetings and high-profile client events.

You will manage room bookings, prep rooms, test AV setups, and troubleshoot live issues while coordinating with hosts and global teams.

Qualifications

• 2+ years’ experience in an AV, conferencing, or collaboration support role.
• Knowledge of Zoom, Microsoft Teams, Cisco conferencing systems, SynergySky, and meeting room technologies.
• Experience administering collaboration and room booking platforms such as Maptician.
• Proven ability to support high-profile meetings and complex live events.
• Troubleshooting, analytical, and problem-solving skills.
• Excellent communication.
• Ability to work independently while supporting global teams and initiatives.
• Strong organisational skills with the ability to manage multiple priorities in a fast-paced environment.
• Experience producing operational reporting, maintaining documentation, and supporting service improvement initiatives.

Responsibilities

• Act as an on-site contact for collaboration support requests and as a remote contact for international offices.
• Provide support for high-profile, executive, and complex client-facing events.
• Review room booking systems and meeting calendars daily to assess demand and prioritise workload.
• Proactively prepare meeting rooms in advance, including system setup, configuration, and audio/video testing.
• Support meeting handovers and remain available to troubleshoot and resolve live technical issues promptly.
• Deliver support for a wide range of meetings and events across all collaboration spaces.
• Ensure seamless execution of internal, client-facing, and remote-enabled meetings.
• Ensure all meeting support activities are delivered efficiently and to agreed service standards.
• Liaise with meeting organisers, hosts, and internal staff to coordinate meeting requirements.

Skills

AV support

Conferencing

Zoom

Microsoft Teams

Cisco systems

SynergySky

Maptician

Event support

Troubleshooting

Communication

Organization

Global teams

Tools

Zoom

Microsoft Teams

Cisco conferencing systems

SynergySky

Maptician

Job description

Gibson Dunn in London is seeking a Collaboration Services Analyst to deliver collaboration, conferencing, and AV support across international offices. The role combines hands-on technical work with a seamless user experience for everyday meetings and high-profile client events.

You will manage room bookings, prep rooms, test AV setups, and troubleshoot live issues while coordinating with hosts and global teams.