Audio Visual (AV) Engineer

THG Ingenuity Ltd.; Manchester; Hybrid; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Staff discounts across THG brands

Hale Country Club discounts

Job summary

THG Ingenuity in Manchester is seeking an L1 Staff Technology Experience Engineer to provide global IT support across office networks, AV, and collaboration systems. You’ll install, maintain and troubleshoot workplace technology to ensure a seamless experience for colleagues and visitors.

Join a fast-paced, international team and contribute to large-scale tech projects, from room bookings to IP telephony and video conferencing, while delivering excellent customer service and strong problem

Qualifications

• Minimum 2 years' experience in IT support, workplace technology or AV support.
• Experience terminating low-voltage cabling and installing AV tech.
• Hands-on experience with AV and collaboration technologies.
• Strong troubleshooting and issue resolution skills.
• Excellent communication and customer service abilities.

Responsibilities

• Install and commission speakers, amplifiers, mixers, displays, and video conferencing equipment.
• Support and maintain AV, VC and workplace technology infrastructure.
• Manage structured cabling and cable management standards.
• Maintain asset registers and inventory records.
• Provide high-quality technical support within SLAs.
• Assist with meeting room tech deployments and office fit-outs.
• Ensure seamless collaboration and workplace tech experience for end users.

Skills

IT Support

Workplace Technology

Audio Visual

Troubleshooting

Customer Service

Communication

Tools

RTI

Lutron

Kramer

Extron

Wyrestorm

Poly

Sony

Job description

THG Ingenuity is a fully integrated digital commerce ecosystem, designed to power brands without limits. Our global end-to-end tech platform is comprised of three products: THG Commerce, THG Studios, THG Fulfilment.

Each represents a single, unified solution, overcoming challenges and taking brands direct-to-consumer. Our client portfolio includes globally recognised brands such as Coca-Cola, Nestle, Elemis, Homebase, and Proctor & Gamble.

Tech at THG Ingenuity

Technology is at the heart of everything we do. Our teams build, support and evolve the platforms, infrastructure and digital experiences that power ecommerce operations at scale. We are ambitious, entrepreneurial and constantly challenging conventional thinking. At THG Ingenuity, you'll have the opportunity to make a real impact, work with cutting-edge technology and collaborate with talented teams across our global business.

We foster a culture of continuous learning, innovation and ownership, ensuring our technology, systems and services remain world-class for both our internal teams and external partners.

Tech at THG Ingenuity

Technology is at the heart of everything we do. Our teams build, support and evolve the platforms, infrastructure and digital experiences that power ecommerce operations at scale. We are ambitious, entrepreneurial and constantly challenging conventional thinking. At THG Ingenuity, you'll have the opportunity to make a real impact, work with cutting-edge technology and collaborate with talented teams across our global business.

We foster a culture of continuous learning, innovation and ownership, ensuring our technology, systems and services remain world-class for both our internal teams and external partners.

What will I be doing?

As an L1 Staff Technology Experience Engineer, you will provide technical support across THG Ingenuity's global office network, helping to deliver a seamless technology experience for colleagues and visitors. You'll be responsible for supporting and maintaining audio visual, workplace technology and collaboration systems across multiple locations.

Key responsibilities include:

• Installation and commissioning of speakers, amplifiers, mixers, presentation switchers, keypads, displays and video conferencing equipment
• Supporting and maintaining AV, VC and workplace technology infrastructure
• Managing structured cabling and cable management standards
• Maintaining accurate asset registers and inventory records
• Providing high-quality technical support and resolving incidents within agreed SLAs
• Supporting integrated room booking systems, digital signage, IP telephony and lighting control systems
• Assisting with meeting room technology deployments and office fit-out projects
• Ensuring end users receive a seamless collaboration and workplace technology experience

What skills and experience would I need?

• Minimum 2 years' experience within IT Support, Workplace Technology or Audio Visual Support
• Experience terminating low-voltage cabling, including speaker, control and network cabling (Cat5e/Cat6, RS232, RS485, UTP/STP)
• Hands-on experience installing and supporting AV and collaboration technologies
• Strong troubleshooting skills with the ability to diagnose and resolve technical issues efficiently
• Excellent communication and customer service skills

Technical Knowledge

• AV technologies and platforms including RTI, Lutron, Kramer, Extron, Wyrestorm, Poly, Sony Professional and similar enterprise solutions
• Video processing, signal routing and distribution technologies including HDMI, HDCP, EDID and HDBaseT
• Control systems including RS232, IR and IP-based device management
• Audio and video conferencing technologies
• Basic networking knowledge, including TCP/IP, DHCP, VLANs, wireless networking and network troubleshooting
• Understanding of telephony, SIP and unified communications solutions
• Experience supporting modern workplace and collaboration environments
• Experience supporting Microsoft Teams Rooms and enterprise collaboration platforms
• Experience within a global or multi-site business environment
• Relevant IT or AV certifications

Essential

• Minimum 2 years' experience within IT Support, Workplace Technology or Audio Visual Support
• Experience terminating low-voltage cabling, including speaker, control and network cabling (Cat5e/Cat6, RS232, RS485, UTP/STP)
• Hands-on experience installing and supporting AV and collaboration technologies
• Strong troubleshooting skills with the ability to diagnose and resolve technical issues efficiently
• Excellent communication and customer service skills

Technical Knowledge

• AV technologies and platforms including RTI, Lutron, Kramer, Extron, Wyrestorm, Poly, Sony Professional and similar enterprise solutions
• Video processing, signal routing and distribution technologies including HDMI, HDCP, EDID and HDBaseT
• Control systems including RS232, IR and IP-based device management
• Audio and video conferencing technologies
• Basic networking knowledge, including TCP/IP, DHCP, VLANs, wireless networking and network troubleshooting
• Understanding of telephony, SIP and unified communications solutions
• Experience supporting modern workplace and collaboration environments

Desirable

• Experience supporting Microsoft Teams Rooms and enterprise collaboration platforms
• Experience within a global or multi-site business environment
• Relevant IT or AV certifications

What's in it for me?

• Competitive salary and benefits package
• Opportunity to work with leading workplace and collaboration technologies
• Exposure to large-scale global technology projects and office fit-outs
• Work alongside talented technology professionals across a fast-paced international business
• Staff discounts across THG brands and Hale Country Club

THG Ingenuity is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.

THG Ingenuity is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.