Global Accounts & Retention Leader

Winnow; England; On-site; GBP 120,000 - 180,000; Full time

Benefits offered by this job

Competitive salary

Pension contribution

Private health insurance and eyecare

Life insurance

Stock options

Wellness allowance

EAP 24/7

25 days vacation

L&D allowance

Early Finish Fridays

Mission-driven work

Job summary

Winnow is seeking a Global Accounts and Retention Director to lead our most strategic customers and shape the standard for account health across regions. You’ll own end-to-end relationships, drive expansion, renewals and a unified customer lifecycle.

You will build executive partnerships, align regional delivery with a single account plan, and partner with Finance to set renewal guardrails. The role requires travel and a track record in global, multi-country SaaS sales.

Qualifications

• Fluent in Spanish and English, both written and spoken.
• Proven experience in global or strategic key account management, ideally in B2B SaaS.
• Track record managing a portfolio across multiple countries with retention, renewals and expansion results.
• Built and delivered strategic account plans, including renewal risk and expansion roadmaps.
• Experience designing retention processes, such as churn signals and renewal pipelines.

Responsibilities

• Own end-to-end commercial relationship and growth strategy for named top global accounts.
• Build and maintain an account plan for each account with expansion roadmap and renewal risk.
• Act as the single accountable owner for each named account across regions.
• Collaborate with regional teams while holding the global account view and reporting.

Skills

Bilingual Spanish/English

Global Accounts

SaaS / B2B

Stakeholder management

Job description

Winnow is seeking a Global Accounts and Retention Director to lead our most strategic customers and shape the standard for account health across regions. You’ll own end-to-end relationships, drive expansion, renewals and a unified customer lifecycle.

You will build executive partnerships, align regional delivery with a single account plan, and partner with Finance to set renewal guardrails. The role requires travel and a track record in global, multi-country SaaS sales.