Global 24/7 Technical Support Engineer - Training & Growth

Connexai; Manchester; On-site; GBP 23,000 - 32,000; Full time

Benefits offered by this job

Excellent training program

Accelerated career progression

Collaborative team culture

Job summary

ConnexAI, a rapidly growing omnichannel SaaS company based in Manchester, is seeking a motivated technical support specialist. You will complete an 8-week training course and become the first point of contact for ConnexAI clients, helping them resolve issues via multiple communication channels.

This 24/7 role offers worldwide client exposure, opportunities for progression, and a collaborative team culture as the company grows toward Manchester’s tech Unicorn status.

Qualifications

• Strong communication skills.
• Interest in technology.
• Willingness to work night shifts and some weekends.

Responsibilities

• Provide technical support as the first point of contact for ConnexAI clients.
• Support clients worldwide via multiple communication channels to resolve issues.
• Contribute to maintaining world-class customer service and product knowledge.

Skills

Communication

Tech interest

Adaptability

Job description

ConnexAI, a rapidly growing omnichannel SaaS company based in Manchester, is seeking a motivated technical support specialist. You will complete an 8-week training course and become the first point of contact for ConnexAI clients, helping them resolve issues via multiple communication channels.

This 24/7 role offers worldwide client exposure, opportunities for progression, and a collaborative team culture as the company grows toward Manchester’s tech Unicorn status.