Product Support Engineer - 24/7 Global Support & Training

ConnexAI; Bolton; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Training program

Career progression

Award-winning team

Job summary

ConnexAI, based in Manchester, UK, is hiring for a technical support role. You will begin with an 8-week personalised training on the ConnexAI product suite, becoming the first point of contact for clients.

The 24/7 support model serves a worldwide client base, delivering world-class service across multiple channels. Join an award-winning team and enjoy accelerated career progression, with many moving from first-line to 2nd-line within 12–18 months while building expertise in a leading SaaS

Qualifications

• Excellent communication skills and a customer-focused mindset.
• Interest in technology and willingness to learn complex SaaS platforms.
• Ability to work in a fast-paced environment with a variety of problems.
• Flexibility to work night shifts and some weekends.

Responsibilities

• Provide technical support as first point of contact for ConnexAI clients.
• Assist customers via various communication channels to resolve issues.
• Utilise an 8-week training to become product expert.
• Support 24/7 operations to assist clients worldwide.

Skills

Strong communication skills

Interest in technology

Night shifts & weekend availability

Job description

ConnexAI, based in Manchester, UK, is hiring for a technical support role. You will begin with an 8-week personalised training on the ConnexAI product suite, becoming the first point of contact for clients.

The 24/7 support model serves a worldwide client base, delivering world-class service across multiple channels. Join an award-winning team and enjoy accelerated career progression, with many moving from first-line to 2nd-line within 12–18 months while building expertise in a leading SaaS