Technical Implementation Consultant (CCaaS)

ConnexAI; England; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading technology firm in the UK is seeking a Technical Implementation Consultant (CCaaS) to implement and configure products, provide training, and support clients. This mid-level role values experience in the contact centre industry and strong dialer skills. Join a rapidly expanding company at the forefront of AI technology in contact centres.

Qualifications

• Experience in the contact centre industry is preferred.
• Strong dialer configuration skills are required.
• Ability to manage multiple projects effectively.

Responsibilities

• Implement and configure ConnexAI products.
• Provide technical onsite training to clients.
• Support clients with guidance and assistance.
• Participate in advisory and escalation activities.

Skills

Dialer configuration

Organisational skills

Attention to detail

Client-facing support

Job description

Technical Implementation Consultant (CCaaS)

ConnexAI is looking for a Technical Implementation Consultant (CCaaS) to join our team. The role involves implementing and configuring the ConnexAI product suite, providing technical onsite training, offering client-facing support, and participating in advisory and escalation activities. Travel to client sites across the UK and Europe is required.

Who We’re Looking For

ConnexAI is seeking driven individuals who are passionate about contact centre platforms and AI technology. Whether you’re an experienced professional or an aspiring specialist, if you’re driven to innovate and eager to shape the future of contact centres, we want to hear from you.

Why Connex?

• Dive into the forefront of Contact Centre Dialer, OMNI channel and AI technology, where we’re redefining the customer experience for businesses worldwide.
• You will develop an understanding of how businesses use ConnexOne to gain a competitive advantage in the marketplace
• You will make a global impact, collaborating with clients and teams across continents to revolutionise contact centre operations.
• Join a company experiencing rapid expansion and advancement, with a history of promoting organically.
• Work with great people who will share the same passion for creating a great work environment and customer service
• Known for being one of the fastest-growing tech companies in the UK

Your responsibilities

• Implementing and configuring the full suite of ConnexAI products
• Providing technical onsite training
• Offering support guidance to clients
• Being an essential part of advisory and escalation functions
• Assisting with project scoping, client onboarding, and documentation

Are You the Right Candidate for Us?

• Professional and confident work ethic.
• Experience in the contact centre industry is highly valued, whether as a seasoned end user, dialer manager or technical specialist.
• You will have strong dialer configuration skills.
• You have the ability to handle multiple projects concurrently and demonstrate strong organisational skills and attention to detail.
• We are interested in speaking with Junior candidates who would like to kick-start a career in Technical Implementation as well as Senior candidates who would like to step into the future of contact centre enablement.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology

Industries

• Software Development
• Telephone Call Centers
• Telecommunications