Technical Support Engineer

ConnexAI; Warrington; On-site; GBP 21,000 - 28,000; Full time

Job summary

ConnexAI in Manchester, UK is hiring for an entry-level technical support role. You will start with an 8-week personalised training course to become a product expert on our SaaS platform and assist ConnexAI clients as the first point of contact.

Our 24/7 support model enables you to support clients worldwide and gain exposure to a variety of technical challenges, with opportunities for accelerated progression and growth within the team.

Qualifications

• Strong communication skills.
• Interest in technology.
• Enjoy a fast-paced environment with diverse problems.
• Flexibility to work night shifts and some weekends.

Responsibilities

• Provide stellar customer support as the first point of contact for ConnexAI clients.
• Complete an 8-week personalised training course on the ConnexAI product suite.
• Support clients worldwide through a 24/7 model and maintain world-class service.

Skills

Communication skills

Technology interest

Adaptability

Night shifts

Job description

Start your technical support career at ConnexAI with an award-winning support team focused on training and developing you into a product expert on one of the most exciting SaaS platforms in the communications industry.

The role

You can begin with an 8-week personalised training course on the ConnexAI product suite, which will help you to provide stellar customer support as the first point of contact for ConnexAI clients.

Our 24/7 support model will provide opportunities to support clients worldwide. You will be able to provide technical support through various communication methods, making sure we maintain our reputation for delivering world-class customer service.

About us

We are a rapidly growing omnichannel SaaS organisation on a mission to boost productivity, improve customer service, and increase efficiency across various industries.

Based in Manchester, UK, our influence spans five continents, with offices in Barcelona, Miami, Melbourne, and South Africa. We're not done yet - we're still growing at an incredible rate. We are likely to become Manchester’s tech Unicorn.

Why join us?

• Enjoy an excellent training program from the day you start at ConnexAI.
• You will have the opportunity for accelerated career progression, with many of our performing first-liners elevating themselves to 2nd line support within 12 to 18 months.
• Work with an award-winning support team that has worked hard to build a collaborative culture.

Who is suitable for the role?

• You will have strong communication skills.
• You will have an interest in technology.
• You enjoy a fast-paced environment with a diverse set of problems to solve
• You have the flexibility to work night shifts and some weekends.