24/7 Technical Support Engineer - Fast Track to 2nd Line

ConnexAI; Warrington; On-site; GBP 21,000 - 28,000; Full time

Job summary

ConnexAI in Manchester, UK is hiring for an entry-level technical support role. You will start with an 8-week personalised training course to become a product expert on our SaaS platform and assist ConnexAI clients as the first point of contact.

Our 24/7 support model enables you to support clients worldwide and gain exposure to a variety of technical challenges, with opportunities for accelerated progression and growth within the team.

Qualifications

• Strong communication skills.
• Interest in technology.
• Enjoy a fast-paced environment with diverse problems.
• Flexibility to work night shifts and some weekends.

Responsibilities

• Provide stellar customer support as the first point of contact for ConnexAI clients.
• Complete an 8-week personalised training course on the ConnexAI product suite.
• Support clients worldwide through a 24/7 model and maintain world-class service.

Skills

Communication skills

Technology interest

Adaptability

Night shifts

Job description

ConnexAI in Manchester, UK is hiring for an entry-level technical support role. You will start with an 8-week personalised training course to become a product expert on our SaaS platform and assist ConnexAI clients as the first point of contact.

Our 24/7 support model enables you to support clients worldwide and gain exposure to a variety of technical challenges, with opportunities for accelerated progression and growth within the team.