Technical Support Engineer

ConnexAI; Bolton; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Training program

Career progression

Award-winning team

Job summary

ConnexAI, based in Manchester, UK, is hiring for a technical support role. You will begin with an 8-week personalised training on the ConnexAI product suite, becoming the first point of contact for clients.

The 24/7 support model serves a worldwide client base, delivering world-class service across multiple channels. Join an award-winning team and enjoy accelerated career progression, with many moving from first-line to 2nd-line within 12–18 months while building expertise in a leading SaaS

Qualifications

• Excellent communication skills and a customer-focused mindset.
• Interest in technology and willingness to learn complex SaaS platforms.
• Ability to work in a fast-paced environment with a variety of problems.
• Flexibility to work night shifts and some weekends.

Responsibilities

• Provide technical support as first point of contact for ConnexAI clients.
• Assist customers via various communication channels to resolve issues.
• Utilise an 8-week training to become product expert.
• Support 24/7 operations to assist clients worldwide.

Skills

Strong communication skills

Interest in technology

Night shifts & weekend availability

Job description

Start your technical support career at ConnexAI with an award-winning support team focused on training and developing you into a product expert on one of the most exciting SaaS platforms in the communications industry.

The role

You can begin with an 8-week personalised training course on the ConnexAI product suite, which will help you to provide stellar customer support as the first point of contact for ConnexAI clients.

Our 24/7 support model will provide opportunities to support clients worldwide. You will be able to provide technical support through various communication methods, making sure we maintain our reputation for delivering world-class customer service.

About us

We are a rapidly growing omnichannel SaaS organisation on a mission to boost productivity, improve customer service, and increase efficiency across various industries.

Based in Manchester, UK, our influence spans five continents, with offices in Barcelona, Miami, Melbourne, and South Africa. We're not done yet - we're still growing at an incredible rate. We are likely to become Manchester’s tech Unicorn.

Why join us?

• Enjoy an excellent training program from the day you start at ConnexAI.
• You will have the opportunity for accelerated career progression, with many of our performing first-liners elevating themselves to 2nd line support within 12 to 18 months.
• Work with an award-winning support team that has worked hard to build a collaborative culture.

Who is suitable for the role?

• You will have strong communication skills.
• You will have an interest in technology.
• You enjoy a fast-paced environment with a diverse set of problems to solve
• You have the flexibility to work night shifts and some weekends.