Gift Shop Manager

Wake The Tiger; Greater London; On-site; GBP 33,000 - 41,000; Full time

Job summary

Wake The Tiger in London is seeking a Gift Shop Manager to run the day-to-day shop operations, ensuring every visitor enjoys an exceptional experience. You will oversee inventory control, product sourcing, and replenishment to maintain optimal stock levels.

You will shape the shop’s look with creative visual merchandising, drive sales, and create an engaging, immersive environment for customers.

Qualifications

• Customer-focused approach and enjoy working with the public.
• Excellent written and verbal communication and active listening.
• Strong organisational skills with ability to manage multiple priorities.
• Experience in stock control and inventory management.
• Cash handling experience including cashing up.
• Interest in visual merchandising and immersive, narrative merchandise.
• Willingness to work weekends and evenings.
• Experience using design platforms such as Adobe Photoshop.

Responsibilities

• Line manage shop staff, provide training and guidance.
• Assist with recruitment, induction and training of new staff.
• Maintain shop documentation, policies and procedures.
• Deliver excellent customer service and resolve feedback.
• Manage stock orders and inventory records (Shopify).
• Conduct regular stock takes to ensure accuracy.
• Collaborate with marketing on promotions and displays.
• Update POS signage with design team.
• Source new product lines for approval by Head of Commercial.
• Brief designers and merch suppliers for new products.
• Maintain online store and fulfill online orders.

Skills

Customer focus

Leadership

Communication

Organisational skills

Cash handling

Visual merchandising

Attention to detail

Teamwork

Creativity

Tools

Shopify

Adobe Photoshop

Job description

Reference

WTT - GSM - 18/06

Salary

Job Location

United Kingdom -England -Greater London -London

Job Type

Permanent

Posted

26 August 2026

Role: Gift Shop Manager

Start date: August 2026

Hours:40 hrs per week - full time

Contract Type: Permanent

Salary:Up to £37000 depending on experience

Location: Wake The Tiger, London

Reporting to: Head of Commercial

Vision & Values

INSPIRE - We inspire positive change through awe and amazement.

DISRUPT - We disrupt by taking risks and challenging convention.

BELIEVE - We believe action today can change the world tomorrow.

Who We Are

Wake The Tiger is a radical creative company born in the South West and the visionary force behind the world's first Amazement Park®. We fuse immersive art, storytelling, and purpose to create unforgettable experiences that disrupt the norm and ignite transformation.

Following the success of our Bristol site, we're expanding to London in 2026 with an all-new immersive world designed to spark imagination and challenge perception on a whole new scale.

Our mission is simple: We create immersive experiences for everyone, where art, storytelling and purpose collide - to inspire change today that transforms the world tomorrow.

Our vision is to: INSPIRE. DISRUPT. BELIEVE. For a better world.

The Role

We are recruiting for a Gift Shop Manager to join and compliment a fantastic team in an immersive work environment.

The Gift Shop Manager is responsible for the day-to-day operation of the shop, ensuring every visitor enjoys an exceptional and memorable experience. This role oversees all aspects of retail operations, including inventory management, stock control product sourcing and procurement, and the replenishment of existing product lines to maintain optimal stock levels.

Alongside operational duties, the Gift Shop Manager plays a key role in shaping the look and feel of the shop, developing and implementing creative visual merchandising strategies that enhance the customers journey, maximise sales and create an engaging, inspiring environment.

You Will be Responsible For

• Line managing shop staff, providing training, mentoring and performance guidance.
• Assisting with the recruitment, induction, and training of new shop team members.
• Maintaining and updating shop documentation, policies, procedures and operational manuals.
• Delivering excellent customer service by responding to enquiries, and effectively resolving feedback or concerns.
• Managing and processing all stock orders and maintaining accurate inventory records using Shopify.
• Conducting regular stock takes to ensure inventory accuracy and support daily shop operation.
• Collaborating with the marketing team to implement promotional displays and campaigns.
• Managing and updating POS signage with the design team.
• Sourcing new product lines for sign-off by the head of commercial.
• Briefing and working closely with the designers, Commercial Assistant and Head of Commercial to develop product designs.
• Briefing and working closely with merchandise manufacturers to develop new products.
• Maintaining the online store in conjunction with the wider team.
• Managing and fulfilling online shop orders and customer emails.

You’ll Bring the Following to Our Team

• Customer-focused approach - enjoyment working with the general public in a team supervisory role
• Solution focused team player willing to lead by example - all hands on deck environment
• Excellent written and verbal communication and active listening skills, with confidence engaging internal teams and suppliers
• Curiosity about the team, customers and the business as a whole
• Happy to work in a physical role - on your feet and actively engaging with customers
• Strong organisational skills, with the ability to manage multiple priorities and deadlines
• Commercial, trends and customer behaviour awareness and an interest in revenue growth
• Experience in stock control, inventory management
• Willingness to work weekends and evenings
• Cash Handling experience including cashing up

• Interest in visual merchandising and immersive, narrative merchandise and retail.
• Strong initiative and attention to detail and the ability to work accurately in a fast-paced environment.
• Experience using Adobe Photoshop or other design platforms.

Diversity & Inclusion

At Wake the Tiger, we prioritise inclusive and fair recruitment practices. We value diversity in all its forms and welcome candidates regardless of gender, race, ethnicity, sexual orientation, disability status, age, or religion. We are committed to creating an inclusive workplace where everyone feels valued and respected, so please let us know if you require any reasonable adjustments during the recruitment process.

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