Gift Shop Manager

Wake The Tiger Ltd; Greater London; On-site; GBP 22,000 - 37,000; Full time

Job summary

Wake The Tiger Ltd in London is seeking a Gift Shop Manager to lead the day-to-day operation of the shop, ensuring every visitor enjoys an exceptional and memorable experience. This role oversees all aspects of retail operations, including inventory management, stock control, product sourcing and replenishment to maintain optimal stock levels.

Alongside operational duties, the Gift Shop Manager plays a key role in shaping the look and feel of the shop, developing and implementing creative visual

Qualifications

• Experience in retail operations and delivering excellent customer service.
• Strong stock control, inventory management, and procurement skills.
• Ability to design and implement compelling visual merchandising.
• Familiarity with e-commerce and online store maintenance.

Responsibilities

• Line management of shop staff including training and performance guidance.
• Recruitment induction and training of new shop team members.
• Maintain and update shop documentation, policies, and procedures.
• Deliver excellent customer service and handle enquiries and feedback.
• Manage stock orders and maintain inventory records using Shopify.
• Conduct regular stock takes to ensure accuracy and support daily shop operations.
• Collaborate with marketing to implement promotional displays and campaigns.
• Update POS signage in collaboration with the design team.
• Source new product lines for approval by Head of Commercial.
• Brief designers and manufacturers to develop product designs.
• Maintain the online store with the wider team.
• Process online orders and respond to customer emails.

Skills

Retail operations

Inventory management

Customer service

Visual merchandising

Shopify

Tools

Shopify

Job description

Role: Gift Shop Manager

Start date:August 2026

Hours:40 hrs per week - full time

Contract Type: Permanent

Salary:Up to £37000 depending on experience

Location: Wake The Tiger, London

Reporting to: Head of Commercial

Vision & Values

INSPIRE - We inspire positive change through awe and amazement.

DISRUPT - We disrupt by taking risks and challenging convention.

BELIEVE - We believe action today can change the world tomorrow.

Who We Are

Wake The Tiger is a radical creative company born in the South West and the visionary force behind the world's first Amazement Park®. We fuse immersive art, storytelling, and purpose to create unforgettable experiences that disrupt the norm and ignite transformation.

Following the success of our Bristol site, we're expanding to London in 2026 with an all-new immersive world designed to spark imagination and challenge perception on a whole new scale.

Our mission is simple: We create immersive experiences for everyone, where art, storytelling and purpose collide - to inspire change today that transforms the world tomorrow.

Our vision is to: INSPIRE. DISRUPT. BELIEVE. For a better world.

The Role

We are recruiting for a Gift Shop Manager to join and compliment a fantastic team in an immersive work environment.

The Gift Shop Manager is responsible for the day-to-day operation of the shop, ensuring every visitor enjoys an exceptional and memorable experience. This role oversees all aspects of retail operations, including inventory management, stock control product sourcing and procurement, and the replenishment of existing product lines to maintain optimal stock levels.

Alongside operational duties, the Gift Shop Manager plays a key role in shaping the look and feel of the shop, developing and implementing creative visual merchandising strategies that enhance the customers journey, maximise sales and create an engaging, inspiring environment.

You Will be Responsible For

• Line managing shop staff, providing training, mentoring and performance guidance.
• Assisting with the recruitment, induction, and training of new shop team members.
• Maintaining and updating shop documentation, policies, procedures and operational manuals.
• Delivering excellent customer service by responding to enquiries, and effectively resolving feedback or concerns.
• Managing and processing all stock orders and maintaining accurate inventory records using Shopify.
• Conducting regular stock takes to ensure inventory accuracy and support daily shop operation.
• Collaborating with the marketing team to implement promotional displays and campaigns.
• Managing and updating POS signage with the design team.
• Sourcing new product lines for sign-off by the head of commercial.
• Briefing and working closely with the designers, Commercial Assistant and Head of Commercial to develop product designs.
• Briefing and working closely with merchandise manufacturers to develop new products.
• Maintaining the online store in conjunction with the wider team.
• Managing and fulfilling online shop orders and customer emails.