Gift Shop Assistant

Wake The Tiger Ltd; Greater London; On-site; GBP 17,000 - 24,000; Full time

Job summary

Wake The Tiger, a radical creative company, seeks a friendly Gift Shop Assistant for its London site at Westfield. You will deliver a welcoming retail experience, help guests discover unique merchandise, and ensure displays are tidy and well stocked.

You will handle till/EPOS transactions, assist with stock deliveries, and provide exceptional customer service while supporting safety and inclusivity across the shop.

Qualifications

• Friendly, enthusiastic attitude.
• Experience in retail or customer service.
• Confident selling and product knowledge.

Responsibilities

• Deliver an exceptional, friendly and engaging retail experience to every visitor.
• Actively engage and approach customers in the shop with a positive attitude.
• Keep merchandise displays clean, attractive and fully stocked, following merchandising guidelines.
• Operate the till/EPOS system accurately, including processing card payments.
• Support stock deliveries, replenishment, stock rotation and maintaining accurate stock levels.
• Develop strong knowledge of our products and confidently make recommendations based on guests' interests.
• Provide a welcoming and inclusive experience for all visitors, offering support to guests with additional access needs where required.
• Ability to manage queues and remain vigilant reporting any safety concerns or suspicious behaviour promptly.
• Proactively engage with guests, identify opportunities to support sales and help visitors find the perfect gift or souvenir.
• Handle customer queries, returns and concerns with care, escalating issues to the Manager where appropriate.
• Support opening and closing procedures, including preparing the shop for trade and securing the retail area.
• Work collaboratively with colleagues across the attraction, supporting one another to deliver an exceptional visitor experience.
• Identify and proactively resolve minor operational issues where appropriate, esc

Skills

Customer service

Sales

Communication

Product knowledge

Tools

EPOS system

Job description

Role: Gift Shop Assistant
Start date: End of September 2026
Hours: 40 hours per week - Varied hours over 7 days
Contract Type: Permanent - Full Time
Salary:£14.80 per hour

Location:Wake the Tiger, Westfield London, Unit 5001, Ariel Way, London, W12 7GF
Reporting to:Gift Shop Manager

Who We Are
Wake The Tiger is a radical creative company born in the South West and the visionary force behind the worlds first Amazement Park®. We fuse immersive art, storytelling, and purpose to create unforgettable experiences that disrupt the norm and ignite transformation.

Following the success of our Bristol site, we're expanding to London in 2026 with an all-new immersive world designed to spark imagination and challenge perception on a whole new scale.

Our vision is to: INSPIRE. DISRUPT. BELIEVE. For a better world.

The Role
We're looking for friendly, enthusiastic Gift Shop Assistants to join our London team and help bring the world of Wake The Tiger to life beyond the park experience. You'll create a memorable and welcoming retail experience for our guests, helping them discover and choose products that capture the imagination and extend their Wake The Tiger adventure.

You'll combine excellent customer service with confident selling, product knowledge and a genuine enthusiasm for our unique range of sustainably focused merchandise. Alongside the wider Front of House team, you will be responsible for engaging with the audience and enhancing their experience beyond their time at the park. Our guests will be transported into a unique world and every interaction should be fun, engaging and memorable.

You'll be part of a fast-paced team, keeping the shop beautifully presented, well stocked and ready for visitors, while ensuring every guest feels welcomed, supported and inspired.

You Will be Responsible For

• Deliver an exceptional, friendly and engaging retail experience to every visitor.

• Actively engage and approach customers in the shop with a positive attitude.

• Keep merchandise displays clean, attractive and fully stocked, following merchandising guidelines.

• Operate the till/EPOS system accurately, including processing card payments.

• Support stock deliveries, replenishment, stock rotation and maintaining accurate stock levels.

• Develop strong knowledge of our products and confidently make recommendations based on guests' interests.

• Provide a welcoming and inclusive experience for all visitors, offering support to guests with additional access needs where required.

• Ability to manage queues and remain vigilant reporting any safety concerns or suspicious behaviour promptly.

• Proactively engage with guests, identify opportunities to support sales and help visitors find the perfect gift or souvenir.

• Handle customer queries, returns and concerns with care, escalating issues to the Manager where appropriate.

• Support opening and closing procedures, including preparing the shop for trade and securing the retail area.

• Work collaboratively with colleagues across the attraction, supporting one another to deliver an exceptional visitor experience.

• Identify and proactively resolve minor operational issues where appropriate, esc