Immersive Gift Shop Associate – London Experience

Wake The Tiger Ltd; Greater London; On-site; GBP 17,000 - 24,000; Full time

Job summary

Wake The Tiger, a radical creative company, seeks a friendly Gift Shop Assistant for its London site at Westfield. You will deliver a welcoming retail experience, help guests discover unique merchandise, and ensure displays are tidy and well stocked.

You will handle till/EPOS transactions, assist with stock deliveries, and provide exceptional customer service while supporting safety and inclusivity across the shop.

Qualifications

• Friendly, enthusiastic attitude.
• Experience in retail or customer service.
• Confident selling and product knowledge.

Responsibilities

• Deliver an exceptional, friendly and engaging retail experience to every visitor.
• Actively engage and approach customers in the shop with a positive attitude.
• Keep merchandise displays clean, attractive and fully stocked, following merchandising guidelines.
• Operate the till/EPOS system accurately, including processing card payments.
• Support stock deliveries, replenishment, stock rotation and maintaining accurate stock levels.
• Develop strong knowledge of our products and confidently make recommendations based on guests' interests.
• Provide a welcoming and inclusive experience for all visitors, offering support to guests with additional access needs where required.
• Ability to manage queues and remain vigilant reporting any safety concerns or suspicious behaviour promptly.
• Proactively engage with guests, identify opportunities to support sales and help visitors find the perfect gift or souvenir.
• Handle customer queries, returns and concerns with care, escalating issues to the Manager where appropriate.
• Support opening and closing procedures, including preparing the shop for trade and securing the retail area.
• Work collaboratively with colleagues across the attraction, supporting one another to deliver an exceptional visitor experience.
• Identify and proactively resolve minor operational issues where appropriate, esc

Skills

Customer service

Sales

Communication

Product knowledge

Tools

EPOS system

Job description

Wake The Tiger, a radical creative company, seeks a friendly Gift Shop Assistant for its London site at Westfield. You will deliver a welcoming retail experience, help guests discover unique merchandise, and ensure displays are tidy and well stocked.

You will handle till/EPOS transactions, assist with stock deliveries, and provide exceptional customer service while supporting safety and inclusivity across the shop.