German-Speaking Tech Support Advisor (Remote)

Tria; Sheffield; Hybrid; GBP 25,000 - 29,000; Full time

Job summary

Tria is hiring a German-speaking Technical Support Advisor for a permanent remote role in the United Kingdom. The position includes first-line technical support via phone, live chat, and SMS, translating communications between English and German, and onboarding new customers.

The first week is onsite for training, with occasional onsite attendance for key meetings and events. Salary ranges from £25,000 to £28,500 per year.

Qualifications

• Fluent in German and English (written and spoken)
• Customer service experience
• Good knowledge of Windows, Mac, and Linux operating systems
• Basic networking knowledge
• Excellent communication and problem-solving skills
• Ability to work independently in a remote environment
• Previous technical support or helpdesk experience is desirable
• Understanding of TCP/IP networking is desirable

Responsibilities

• Provide first-line technical support via phone, live chat, and SMS
• Help customers resolve technical issues quickly and professionally
• Manage customer accounts
• Support new customer onboarding
• Translate communications and documentation between English and German
• Work closely with colleagues to maintain excellent service standards

Job description

Tria is hiring a German-speaking Technical Support Advisor for a permanent remote role in the United Kingdom. The position includes first-line technical support via phone, live chat, and SMS, translating communications between English and German, and onboarding new customers.

The first week is onsite for training, with occasional onsite attendance for key meetings and events. Salary ranges from £25,000 to £28,500 per year.