Remote German-English Help Desk Engineer

TRIA; United Kingdom; On-site; GBP 26,000 - 34,000; Full time

Job summary

TRIA are working with an exciting and growing technology business looking to add a 1st Line Support Engineer to their support team. This is a fantastic opportunity for someone who enjoys solving technical issues, delivering excellent customer experiences, and developing their IT support career in a fully remote environment.

You will provide first-line technical support via phone, live chat and messaging channels, troubleshoot customer issues, assist with onboarding, and translate communications

Qualifications

• Fluent German (written and spoken).
• Fluent English (written and spoken).
• Prior customer service or support experience.
• Strong troubleshooting and problem-solving skills.
• Knowledge of Windows, Mac and Linux environments.
• Basic networking understanding.
• Ability to work effectively in a remote-first team.
• Experience within an ISP environment.

Responsibilities

• Providing first-line technical support via phone, live chat and messaging channels.
• Troubleshooting customer issues and escalating where required.
• Supporting customer onboarding and account administration.
• Translating customer communications and documentation between German and English.
• Delivering a positive, professional customer experience at every interaction.

Skills

German (Fluent)

English (Fluent)

Job description

TRIA are working with an exciting and growing technology business looking to add a 1st Line Support Engineer to their support team. This is a fantastic opportunity for someone who enjoys solving technical issues, delivering excellent customer experiences, and developing their IT support career in a fully remote environment.

You will provide first-line technical support via phone, live chat and messaging channels, troubleshoot customer issues, assist with onboarding, and translate communications