Support Engineer (German Speaking)

Tria; Sheffield; Hybrid; GBP 25,000 - 29,000; Full time

Job summary

Tria is hiring a German-speaking Technical Support Advisor for a permanent remote role in the United Kingdom. The position includes first-line technical support via phone, live chat, and SMS, translating communications between English and German, and onboarding new customers.

The first week is onsite for training, with occasional onsite attendance for key meetings and events. Salary ranges from £25,000 to £28,500 per year.

Qualifications

• Fluent in German and English (written and spoken)
• Customer service experience
• Good knowledge of Windows, Mac, and Linux operating systems
• Basic networking knowledge
• Excellent communication and problem-solving skills
• Ability to work independently in a remote environment
• Previous technical support or helpdesk experience is desirable
• Understanding of TCP/IP networking is desirable

Responsibilities

• Provide first-line technical support via phone, live chat, and SMS
• Help customers resolve technical issues quickly and professionally
• Manage customer accounts
• Support new customer onboarding
• Translate communications and documentation between English and German
• Work closely with colleagues to maintain excellent service standards

Job description

Salary: £25,000 - 28,500 per year

Requirements

• Fluent in German and English, both written and spoken
• Customer service experience
• Good knowledge of Windows, Mac, and Linux operating systems
• Basic networking knowledge
• Excellent communication and problem-solving skills
• Ability to work independently in a remote environment
• Previous technical support or helpdesk experience is desirable
• Understanding of TCP/IP networking is desirable

Responsibilities

• Provide first-line technical support via phone, live chat, and SMS
• Help customers resolve technical issues quickly and professionally
• Manage customer accounts
• Support new customer onboarding
• Translate communications and documentation between English and German
• Work closely with colleagues to maintain excellent service standards

Technologies

• Support
• Linux
• TCP/IP
• Windows

More

We are hiring a German Speaking Technical Support Advisor on a permanent remote basis in the UK, with a salary of £25,000 to £28,500. We are a growing support team focused on delivering excellent customer service in a fast-paced environment. The first week will be onsite for training, and occasional onsite attendance is required for key meetings and company events.

last updated 36 week of 2026