German Speaking IT Support Agent

Search; Lancashire; On-site; GBP 30,000; Full time

Job summary

A recruitment agency is seeking a German Speaking IT Support Agent in Wigan. This permanent full-time role involves providing 1st line technical support to German and English speaking customers. The ideal candidate should have experience in technical support, excellent communication skills, and be fluent in both languages. The position offers a salary of up to £30,000 and various benefits including immediate start and onsite parking.

Benefits

Immediate start available

Future progression opportunities

Onsite parking

Qualifications

• Fluent in both English and German.
• Experience in a technical support role.
• Strong customer service and communication skills.

Responsibilities

• Provide 1st line support to end users globally.
• Manage incidents and resolve issues.
• Escalate unresolved issues to Tier 2 support.
• Ensure excellent customer service experience.

Skills

Fluent English

Fluent German

Customer service skills

Technical support experience

Job description

German Speaking IT Support Agent

• Location: Wigan
• Salary: Up to 30,000
• Contract: Full time, Permanent
• Hours: Monday to Friday, 8am - 4pm

My client based in Wigan is looking to recruit a fluent German Speaking Helpdesk / 1st Line Technical Support Advisor to work out of their main office on a permanent basis, offering a salary of up to 30,000.

As a Helpdesk Advisor you will be dealing with inbound and outbound calls and e-mails from both German and English speaking customers, ensuring the service you provide is thorough and customer centric.

Job Description

• Provide 1st line support to all end users globally
• Incident Management and Resolution
• Escalation to Tier 2 when unable to resolve issues
• To provide an excellent customer service experience whilst managing customer expectation
• To manage faults, requests and enquiries on behalf of the customer

Person Specification

• Fluent English and German language skills
• Previous experience within a technical support role
• Excellent customer service & communication skills

Benefits

• Immediate start available
• Exposure of working in a desirable company with future progression
• On site parking

Apply for this role now or email your cv directly to (url removed)

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