Technical Account Manager (German speaker)

Claroty; Greater London; On-site; GBP 90,000 - 120,000; Full time

Job summary

Claroty is seeking a Technical Account Manager (German speaker) to be a strategic technical partner for our enterprise customers, ensuring deployment, adoption, and ongoing value realization of the Claroty platform. You will bridge customers and internal teams, own technical requirements, provide architecture guidance, and drive roadmaps aligned with cybersecurity and operational objectives.

Travel up to 30% for on-site engagements and workshops.

Qualifications

• 5+ years in Professional Services, TAM, Network Engineering, or similar.
• Fluency in English and German (written and spoken) is required.
• Strong networking knowledge including TCP/IP, routing, and switching.
• Proven ability to engage customers and drive strategic discussions.
• Excellent communication and presentation skills.

Responsibilities

• Plan, design, deploy, and configure Claroty solutions to meet objectives.
• Act as primary technical contact, owning requirements and best practices.
• Provide architecture guidance and optimization for adoption and performance.
• Identify risks and opportunities for improvement across environments.
• Translate feedback into actionable recommendations for Product and Eng.
• Develop technical artifacts and playbooks to streamline deployments.
• Support escalations with Support and R&D teams.
• Lead executive-level technical conversations and strategic roadmaps.
• Travel up to 30% for on-site engagements.

Skills

German language

English language

Networking knowledge

Customer engagement

Presentation skills

Job description

We’re growing and looking to hire a Technical Account Manager (German speaker) who embodies our core values: People First, Customer Obsession, Strive for Excellence, and Integrity. Claroty is a global leader in cyber-physical systems (CPS) protection, dedicated to securing the critical infrastructure that keeps the world running. We’re a fast-growing, award-winning team where innovation meets purpose and we want you to help us define the future of cybersecurity.

About The Role

As a Technical Account Manager (TAM), you will serve as a strategic technical partner to our enterprise customers, ensuring successful deployment, adoption, and ongoing value realization from Claroty’s platform. You will bridge the gap between customers and internal teams, driving technical alignment, proactive optimization, and long-term relationship success. This is a high-impact, customer-facing role ideal for a strong networking professional who thrives at the intersection of technology, strategy, and customer engagement.

Responsibilities

As a Technical Account Manager, your impact will be:

• Partner with customers to plan, design, deploy, and configure Claroty’s solutions to meet their technical and business objectives while driving measurable value.
• Serve as the primary technical point of contact for customers, owning all technical requirements and ensuring alignment with best practices.
• Provide ongoing technical guidance, architecture recommendations, and optimization strategies to maximize product adoption and performance.
• Proactively identify risks, gaps, and opportunities for improvement across customer environments.
• Translate customer feedback, industry trends, and field insights into actionable recommendations for Product, Engineering, and Customer Success teams.
• Develop technical artifacts, documentation, playbooks, and best practices to streamline deployments and enhance service delivery.
• Support escalations and complex technical scenarios in partnership with Support and R&D teams.
• Drive executive-level technical conversations and present strategic roadmaps aligned with customers’ cybersecurity and operational objectives.
• Travel up to 30% to support on-site engagements, workshops, and strategic meetings.

Requirements

What you need to succeed in this role:

• 5+ years of experience in Professional Services, Technical Account Management, Network Engineering, or similar customer-facing technical roles.
• Full professional proficiency in English and German (written and spoken) is a must.
• Deep knowledge of IT networking; prior experience as a Network Architect is highly beneficial.
• Strong understanding of networking standards and protocols, including TCP/IP, routing, switching, DNS, DHCP, and segmentation principles.
• Experience with Operational Technology (OT) environments and industrial networks – a strong advantage.
• Solid understanding of cybersecurity principles and secure network architecture.
• CCNA and/or CCNP certification is a strong plus.
• Strong communication and presentation skills with the ability to engage both technical and executive stakeholders.
• Customer-centric mindset with the ability to build trusted, long-term partnerships.
• Willingness to travel up to 30%.

About Claroty

Claroty empowers organizations to protect the mission-critical infrastructure that underpins modern life. The AI-powered Claroty Platform serves as the single source of operational truth, providing the deepest visibility and broadest protection across cyber-physical systems (CPS), leveraging five core solutions: asset inventory, exposure management, network protection, secure access, and threat detection. Claroty helps organizations operationalize CPS protection through a programmatic approach designed to reduce risk, maintain operational integrity, and meet compliance-whether in the cloud with Claroty xDome or on-premise with Claroty Continuous Threat Detection (CTD). Claroty is deployed by hundreds of organizations at thousands of sites globally. The company is headquartered in New York City and has a presence in Europe, Asia-Pacific, and Latin America. To learn more, visit claroty.com .

Claroty is an equal-opportunity employer committed to fostering a diverse and inclusive work environment for all. We encourage applications from candidates of ALL diverse backgrounds, and special accommodations are available upon request in all selection phases.

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