German-Speaking Customer Service Coordinator — Hybrid

Milliken And Company; Lancashire; Hybrid; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Pension scheme

Private medical cover

Hybrid office working

Holiday purchase scheme

Flexi time

Death in service

Free car parking

Canteen

Employee assistance programme

Training opportunities

Job summary

Milliken & Company in the UK seeks a German-speaking Customer Service Coordinator to act as the first point of contact for orders and customer care across the UK, Europe and DACH. You will manage SAP orders, provide timely information, and collaborate with Sales Managers to deliver world-class service.

Joining a flexible, hybrid team, you’ll build strong customer relationships, monitor order status, resolve issues, and support continuous improvement initiatives to enhance delivery and

Qualifications

• Excellent verbal and written communication at a business level.
• Flexible, proactive and collaborative approach.
• Strong customer/service focus and relationship building skills.
• Time Management, highly organised and proven ability to prioritise, meet deadlines, multitask.
• Ability to deal with ambiguity and complexity and make decisions within the scope of the role.
• Must be fluent at business level (spoken and written) in both English and German.
• Keen attention to detail, high levels of accuracy.
• Proficient with a range of Microsoft applications, including basic data entry and manipulation of spreadsheets in Excel.
• Team Player.

Responsibilities

• Enter and manage all types of sales orders (in SAP) through to completion.
• Respond to enquiries (telephone or email) in a professional and timely manner.
• Provide updates on order status and delivery dates.
• Coordinate order tracking, production and shipping.
• Resolve customer complaints in collaboration with other departments.
• Support sales managers across UK, Europe & DACH region.
• Identify potential issues and propose practical solutions.

Skills

Verbal communication

Written communication

Customer service

Time management

Conflict resolution

English & German

Attention to detail

MS Excel

Team player

Ambiguity handling

Collaboration

Tools

SAP

ERP systems

Job description

Milliken & Company in the UK seeks a German-speaking Customer Service Coordinator to act as the first point of contact for orders and customer care across the UK, Europe and DACH. You will manage SAP orders, provide timely information, and collaborate with Sales Managers to deliver world-class service.

Joining a flexible, hybrid team, you’ll build strong customer relationships, monitor order status, resolve issues, and support continuous improvement initiatives to enhance delivery and