German-Speaking Customer Success Manager | Drive Adoption

Eptura, Inc; Greater London; Presencial; GBP 55.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

25 Days Holiday

Contributory Pension

Life Insurance (DIS)

Eye care vouchers

Flexible working

Descripción de la vacante

Eptura, Inc. is seeking a Customer Success Manager in London to own post-sale relationships for a focused portfolio of B2B customers, driving adoption, value realization and renewal outcomes. You will coordinate with Sales, Renewals, Support, and Product, leading executive reviews in German and helping customers measure ROI.

The role requires fluency in German and English and a data-driven, collaborative approach to customer success. Join a growth-focused team shaping the future of work.

Formación

• Experience owning complex B2B customer relationships in SaaS or enterprise tech.
• Strong customer and commercial judgement with growth focus.
• Confidence engaging senior stakeholders (VP/C-suite).
• Structured, data-led with attention to detail.
• Fluent German and English for executive reviews.

Responsabilidades

• Own post-sale relationships for a focused portfolio of customers.
• Drive adoption, value realization, retention and growth.
• Lead executive reviews and customer meetings, including German sessions.
• Coordinate with Sales, Renewals, Support and Product on actions.

Conocimientos

B2B SaaS experience

Executive stakeholder engagement

Data-driven approach

Strong commercial judgement

Excel proficiency

Herramientas

Planhat

Gainsight

Totango

ChurnZero

Descripción del empleo

Eptura, Inc. is seeking a Customer Success Manager in London to own post-sale relationships for a focused portfolio of B2B customers, driving adoption, value realization and renewal outcomes. You will coordinate with Sales, Renewals, Support, and Product, leading executive reviews in German and helping customers measure ROI.

The role requires fluency in German and English and a data-driven, collaborative approach to customer success. Join a growth-focused team shaping the future of work.