German speaking Customer Service Advisor

JR United Kingdom; Greater London; Hybrid; GBP 27,000; Full time

Job summary

An established industry player is seeking a German-speaking Customer Service Advisor to join their dynamic team. This role offers the flexibility of remote work with minimal office presence, allowing you to provide exceptional support to German-speaking clients. You'll handle inquiries through various channels, ensuring customer satisfaction while collaborating with your team to enhance service quality. If you're passionate about customer service and fluent in German, this opportunity is perfect for you!

Benefits

Life insurance

Ability to work remote

Company discount

Eye tests

Buy/sell 5 days of holiday a year

Enhanced maternity/paternity pay

Qualifications

• Fluent in both written and spoken German.
• Strong communication and problem-solving skills.

Responsibilities

• Handle customer enquiries from German-speaking clients via phone, email, and live chat.
• Provide solutions to customer issues, ensuring satisfaction.

Skills

Fluent in German

Communication Skills

Problem-Solving Skills

Customer Service Experience

Job description

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German speaking Customer Service Advisor, england

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Client:

Location:

england, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

4

Posted:

05.05.2025

Expiry Date:

19.06.2025

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Job Description:

Job title: German speaking Customer Service Advisor

Salary: £26,500 per annum

Location: Remote, with 1 day per month in the office

Contract: Permanent, full-time

Are you a fluent German speaker with a passion for providing excellent customer service? We are seeking a German-Speaking Customer Service Advisor to join our client’s team. This role is primarily remote, offering flexibility with just one day per month required in our client’s office.

Responsibilities:

• Handle customer enquiries from German-speaking clients via phone, email, and live chat.
• Provide solutions to customer issues, ensuring satisfaction and timely resolution.
• Maintain customer records and accurately log interactions.
• Work collaboratively with team members and management to improve customer experiences.

What We’re Looking For:

• Fluent in both written and spoken German.
• Strong communication and problem-solving skills.
• Prior experience in a customer service role is advantageous.
• Ability to work independently in a remote setting.

Shift Patterns:

You can choose one of the following 5-week rotational shift patterns:

Choice 1 (5-Week Rotation):

• Week 1: Monday to Friday. 07:00 – 15:15 UK Time
• Week 2: Monday, Tuesday, Wednesday, Thursday and Saturday. 07:30 – 15:45 UK Time
• Week 3: Monday to Friday. 11:00 – 19:15 UK Tim
• Week 4: Monday, Tuesday, Wednesday, Thursday and Saturday. 08:00 – 16:15 UK Time
• Week 5: Monday to Friday. 11:45 – 20:00 UK Time

Choice 2 (5-Week Rotation):

• Week 1: Monday to Friday. 07:00 – 15:15
• Week 2: Monday, Tuesday, Wednesday, Thursday 07:30 – 15:45 and Saturday 11:45 – 20:00
• Week 3: Monday to Friday. 11:00 – 19:15
• Week 4: Monday, Tuesday, Wednesday, Thursday. 08:00 – 16:15 and Saturday 09:45- 18:00
• Week 5: Monday to Friday. 11:45 – 20:00
• Life insurance
• Ability to work remote
• Company discount
• Eye tests
• Buy/sell 5 days of holiday a year
• Enhanced maternity/paternity pay

And many more!

If you're a customer-focused individual with German language skills, we'd love to hear from you!