Call Centre - Customer Service Advisor

TN United Kingdom; Staines-upon-Thames; Hybrid; GBP 25,000 - 32,000; Full time

Job summary

An established industry player is seeking a Customer Service Advisor to join their dynamic team in Staines-upon-Thames. This role offers the opportunity to provide essential support and guidance to customers regarding their health insurance policies. With a focus on customer satisfaction, you will engage with clients, authorizing or declining treatments based on company guidelines. The position allows for hybrid working arrangements post-training, promoting a healthy work-life balance. Enjoy a comprehensive benefits package, including generous holiday allowances and development programs, all while contributing to a mission of improving health outcomes.

Benefits

33 Days of Holidays

Optional Medical Insurance

Pension Schemes

Wagestream Early Wage Access

Exclusive Discounts

Parental Leave

Extensive Learning and Development Programs

Qualifications

• Highly organized and resilient with a customer-focused approach.
• Confidence in using PCs and multiple systems simultaneously.

Responsibilities

• Answering calls to support customer inquiries regarding health insurance.
• Maintaining accurate customer records and authorizing treatments.

Skills

Customer Focus

Organizational Skills

Adaptability

PC Proficiency

Compliance with FCA Regulations

Job description

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Call Centre - Customer Service Advisor, Staines-upon-Thames

Client: Bupa

Location: Staines-upon-Thames, United Kingdom

Job Category: Customer Service

EU work permit required: Yes

Job Reference: 900937517374

Job Views: 4

Posted: 05.05.2025

Expiry Date: 19.06.2025

Job Description:

Customer Service Advisor – Contact Centre

Opportunity to increase to £31,150 in first 18 months depending on individual performance

Permanent - Full time 37.5 hours per week

Monday to Friday 8am - 8pm and Saturday 8am - 4pm

Shifts will rotate within operating hours, including one Saturday per month.

First 15 weeks

Four days on-site at Willow House (Staines) and one day working from home*

Start speaking with customers from week 5 of training

During training, annual leave is not available to ensure effective learning.

Post-training, you may work from home up to three days a week*

We make health happen

As a Customer Service Advisor, you'll be the voice of Bupa, providing care and guidance to customers regarding their health insurance policies, including declining treatment requests when necessary.

Key qualities include being highly organized, resilient, attentive, customer-focused, adaptable, and compliant with FCA regulations. Confidence in using PCs and multiple systems simultaneously is essential.

To benefit from hybrid working, a private, quiet workspace with a wired internet connection is required.

How you'll help make health happen:

• Answering calls to support customer inquiries
• Authorizing or declining treatments based on policy and company guidelines
• Maintaining accurate customer records

Benefits include 33 days of holidays, primary care services, biannual health assessments, optional medical insurance, Wagestream early wage access, pension schemes, exclusive discounts, parental leave, and extensive learning and development programs.

Why Bupa?

We are a health insurer and provider committed to helping people live healthier lives, driven by purpose, care, and responsibility.