Customer Service Advisor - French Speaking

TN United Kingdom; Kingston upon Thames; On-site; GBP 25,000 - 35,000; Full time

Job summary

An innovative global player in the customer service industry is seeking a French-speaking Customer Service Advisor in Kingston upon Thames. In this role, you will connect with customers through various channels, including phone calls and live chat, ensuring their needs are met with empathy and professionalism. With a focus on teamwork and adaptability, you will thrive in a dynamic environment that values diversity and inclusion. Join a company that believes in memorable associate experiences and offers great earning potential. If you are ready to take your career to the next level, apply now!

Qualifications

• Fluent in English and French, with strong communication skills.
• Ability to actively listen and solve customer issues effectively.

Responsibilities

• Handle inbound and outbound customer interactions via phone, email, and chat.
• Provide excellent customer service and resolve inquiries efficiently.

Skills

Good communication skills

Active listening skills

Problem-solving skills

Empathy

Patience

Adaptability

Positive attitude

Strong teamwork skills

Job description

Social network you want to login/join with:

Customer Service Advisor - French Speaking, Kingston upon Thames

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Client:

Sitel

Location:

Kingston upon Thames, United Kingdom

Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

b9eb6e711710

Job Views:

6

Posted:

05.05.2025

Expiry Date:

19.06.2025

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Job Description:

Go Further with Foundever

Are you ready to move your career forward? At Foundever, you will find our contact centre jobs surprising. We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.

Foundeversecurely connects brands with their customers 9 million times daily in +60 languages. Our global footprint makes us one of the few true global players in the industry.

Together, we are proud to be the team behind the best experiences for +750 of the world’s leading, most innovative brands. Driven by our values, empowered by an award-winning culture and connected across 47 countries, our people are at the heart of our success.

Here in Kingston upon Thames, you will be dealing with a range of contact from our client’s customers. This will be primarily inbound phone calls, but can also be outbound calls, emails, live chat and social media enquiries.

What we need from you?

• Good communication skills: the ability to clearly and effectively communicate with customers both written and verbally in English and French
• Active listening skills: the ability to attentively listen to customers and understand their needs and concerns
• Problem-solving skills: the ability to quickly identify and resolve customer issues or complaints
• Empathy: the ability to understand and relate to the customer's perspective
• Patience: the ability to remain calm and composed
• Adaptability: the ability to handle a wide variety of customer interactions and adjust communication style as necessary
• Positive attitude: the ability to remain positive and upbeat even during difficult customer interactions
• Strong teamwork skills: the ability to work effectively with other agents and support teams

Why work at Foundever?

AtFoundever,we work with clients across a multitude of industries such as, retail, health care, hospitality, catering, sports, office, government and many others.

If this really interests you and are attracted in pushing yourself to a great earning potential, then please, apply now and our Recruitment Team will be more than happy to speak with you.

What are you waiting for? Start your Foundever journey and click apply!

Creativity, Commitment, Connection at Foundever Group

Everyone is Welcome

Foundever Group is an equal opportunity employer. We value our diversity and we’re committed to making Foundever a truly inclusive place to work. We recognise and embrace that people work in different ways and we’ll always adapt as much as possible so you have the best and most comfortable working environment that we can offer.

If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you.

The personal data you provide in your application, and as part of the recruitment process, will only be held and processed for the purpose of the selection processes of Foundever and in connection with any subsequent employment or placement, unless otherwise indicated. Your data will be retained only for as long as is permitted by UK legislation and then destroyed.