German speaking Account Coordinator

French Selection UK; Watford; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

An established industry player is seeking a German-speaking Account Coordinator to join their dynamic team. This exciting role involves being the primary contact for customers, fostering strong relationships, and ensuring high levels of satisfaction. The ideal candidate will have a proven background in customer service or account management, alongside excellent communication skills. With a hybrid working model, this position offers flexibility while contributing to a well-respected company known for its international operations. If you're proactive, confident, and ready to make a difference, this opportunity is perfect for you.

Qualifications

• Fluent in German is essential for this role.
• Previous experience in customer service or account management is required.

Responsibilities

• Act as the point of contact for customers and maintain client relations.
• Monitor customer spending patterns and provide recommendations.

Skills

Fluent in German

Customer service experience

Account management experience

Excellent communication skills

Proactive and dynamic personality

Organizational skills

Tools

IT literacy

Job description

A well-established and award-winning company with international operations.

Responsibilities

German speaking Account Coordinator
Location: Watford
Hybrid Working Available
Salary: up to £30,000 Per Annum Plus Benefits
Ref: 8168GA

Main Duties:

1. To be the point of contact for customers and maintain successful client relations.
2. To maintain long-lasting successful relations with customers to increase customer retention.
3. To address customer concerns and find solutions to increase satisfaction.
4. To work with internal departments and act as a liaison for the customer.
5. To make customers aware of the product portfolio and identify opportunities for additional sales.
6. To monitor customer spending patterns and provide recommendations accordingly.

Candidate's Profile

1. Fluent in German (written and spoken) – Essential
2. Previous experience in customer service and/or account management – Essential
3. Proactive, confident and dynamic personality.
4. Patient and adaptable with excellent organization.
5. Excellent communication skills and a team player.
6. IT literate.