Generic Housing Officer

Prentis Solutions Limited; Sherford; On-site; GBP 26,000 - 38,000; Full time

Job summary

Prentis Solutions Limited in London is seeking a proactive Housing Officer to manage a designated patch of properties and deliver high-quality housing management services. You will work with residents, contractors, local authorities, and partner agencies to ensure high standards of service, tenancy management, income collection, and community engagement.

This role focuses on enforcing tenancy terms, resolving anti-social behaviour, conducting estate inspections, and maintaining records in line

Qualifications

• Experience in housing management or similar role.
• Knowledge of tenancy management, rent arrears, and ASB casework.
• Strong communication and problem-solving skills.
• Ability to manage a varied caseload and work to deadlines.
• Experience conducting home visits and engaging with residents.
• Good IT skills and experience with housing software such as Northgate.

Responsibilities

• Manage a designated patch of properties and be the first point of contact for residents.
• Carry out tenancy sign-ups, reviews, and end-of-tenancy procedures.
• Investigate tenancy breaches and enforce action where required.
• Manage rent arrears, agree repayment plans, and support income recovery.
• Investigate anti-social behaviour and neighbour disputes.
• Collaborate with support agencies to sustain tenancies and safeguard residents.
• Carry out estate inspections and report repairs or environmental issues.
• Ensure compliance with policies and legislation and maintain records.
• Promote resident engagement and community initiatives.

Skills

Housing management experience

Tenancy management

Rent arrears handling

ASB casework

Communication skills

Problem solving

IT skills

Northgate

Education

CIH qualification

Tools

Northgate

Job description

We are seeking a proactive and customer-focused Housing Officer to join a London-based housing co-operative. The successful candidate will be responsible for managing a designated patch of properties, delivering high-quality housing management services, and ensuring residents receive excellent support. The role involves tenancy management, estate inspections, income collection, resident engagement, and partnership working to maintain sustainable tenancies and thriving communities.

Working closely with residents, contractors, local authorities, and partner agencies, you will ensure high standards of housing management and customer service are delivered across the co-operative.

Key Responsibilities

• Manage a designated patch of properties and act as the first point of contact for residents.
• Conduct tenancy sign-ups, reviews, audits, and end-of-tenancy procedures.
• Investigate tenancy breaches and take appropriate enforcement action where required.
• Manage rent arrears cases, agree repayment plans, and support income recovery.
• Investigate and resolve anti-social behaviour and neighbour disputes.
• Work with support agencies to sustain tenancies and safeguard vulnerable residents.
• Carry out estate inspections and report communal repairs or environmental issues.
• Monitor property and estate standards to ensure a safe and pleasant living environment.
• Promote resident engagement and support community initiatives.
• Maintain accurate records and ensure compliance with relevant policies and legislation.

Person Specification

Essential:

• Experience in a housing management, housing officer, or similar role.
• Knowledge of tenancy management, rent arrears, and anti-social behaviour casework.
• Strong communication, customer service, and problem-solving skills.
• Ability to manage a varied caseload and prioritise competing demands.
• Experience conducting home visits and working directly with residents.
• Good IT skills and experience working with Northgate.

Desirable:

• Experience working within a housing co-operative, housing association, or social housing environment.
• Knowledge of housing legislation and tenancy enforcement processes.
• CIH qualification.

This is an excellent opportunity for a housing professional who is passionate about delivering high-quality services and building positive relationships with residents in a community-focused housing co-operative.