General Practice Assistant

Suttons Wharf Health Centre; Greater London; On-site; GBP 23,000 - 28,000; Full time

Job summary

Suttons Wharf Health Centre is seeking a motivated General Practice Assistant (Clinical & Administrative) to join our busy team. This role blends hands-on clinical support with administrative duties and patient pathway coordination, supporting clinicians while contributing to proactive population health management.

A fixed pattern of hours is provided across the week, aligning with a modern primary care setting.

Qualifications

• Experience in a patient-facing or administrative role is essential.
• Excellent organisational and communication skills.
• Ability to work independently and as part of a team.
• Experience working in General Practice or healthcare.
• Knowledge of EMIS or similar clinical systems.
• Experience with recalls, searches, or QOF work.
• Phlebotomy skills or willingness to train.

Responsibilities

• Undertake basic clinical observations (BP, pulse, height, weight, BMI).
• Perform phlebotomy including domiciliary visits where appropriate.
• Carry out ECGs, urine testing, and other diagnostic procedures (training).
• Support NHS Health Checks and new patient health checks.
• Assist with chronic disease monitoring (e.g. hypertension, diabetes).
• Act as chaperone in line with policy.
• Accurately record clinical information in patient records.
• Process and code clinical correspondence.
• Manage patient recalls and follow-ups.
• Run clinical system searches to identify patients requiring review.
• Support QOF, IIF and enhanced service delivery.
• Coordinate referrals, appointments, and results.
• Maintain accurate patient records and data quality.
• Prepare documentation and pre-populate forms.
• Support population health and list management initiatives.
• Support a majority of duties normally associated with a Medical Administrator.

Skills

Patient-facing experience

Administrative experience

Organisational skills

Communication

Phlebotomy

Teamwork

Confidentiality

Education

GCSE/NVQ Level 2

Tools

EMIS

Job description

Suttons Wharf Health Centre is seeking a motivated andproactive General Practice Assistant (Clinical & Administrative) tojoin our busy and supportive team.

This is a varied and rewarding role combining hands-onclinical support with administrative and care coordination responsibilities.The postholder will support clinicians in delivering high-quality patient carewhile also playing a key role in proactive population health management,including recalls, searches, and patient pathway coordination.

This role is ideal for someone looking to develop a careerin primary care within a modern, forward-thinking practice.

The role consists of fixed hours of:

Monday: 12-8pm

Tuesday: 12-8pm

Wednesday: 11am-7pm/12-8pm (alternating week to week)

Thursday: 8am-4pm

Friday: 8am-4pm

Main duties of the job

The role includes a balanced mix of clinical, administrative, and coordination duties, including:

Clinical Duties

• Undertake basic clinical observations (BP, pulse, height, weight, BMI)
• Perform phlebotomy, including domiciliary visits where appropriate
• Carry out ECGs, urine testing, and other diagnostic procedures (following training)
• Support NHS Health Checks and new patient checks
• Assist with chronic disease monitoring (e.g. hypertension, diabetes)
• Act as a chaperone in line with practice policy
• Accurately record patient information in the clinical system

Administrative & Care Coordination Duties

• Process and code clinical correspondence
• Manage patient recalls and follow-ups (e.g. long-term conditions, screening)
• Run clinical system searches to identify patients requiring review
• Support delivery of QOF, IIF and enhanced services
• Coordinate referrals, appointments, and test results
• Maintain accurate and up-to-date patient records
• Prepare and pre-populate forms for GP review
• Support list management and population health initiatives
• The postholder will be expected to undertake the majority of duties normally associated with a Medical Administrator, together with other appropriate administrative responsibilities relevant to the role.

Team & Service Duties

• Work collaboratively within a multidisciplinary team
• Support community-based work where required
• Participate in audits and quality improvement (QI) projects
• Attend team meetings and training sessions

About us

Suttons Wharf Health Centre is a large, well-established practice serving a population of approximately 19,000 patients, working within a Primary Care Network covering around 55,000 patients.

We have a strong multidisciplinary team including:

• GPs and Clinical Partners
• Nurses and Healthcare Assistants
• Administrative and reception teams

We are committed to continuous improvement, staff development, and delivering high-quality patient care.

Job responsibilities

Dimensions of the Role

Supports a patient populationof approximately 19,000 (practice level)

Works within a PCN coveringapproximately 55,000 patients

Supports multiple cliniciansincluding GPs, nurses, and allied health professionals

Manages and contributes topatient recall programmes (e.g. chronic disease, screening)

Processes high volumes ofclinical correspondence and patient data

Contributes to QOF, IIF andenhanced service delivery targets

Uses clinical systems (e.g.EMIS) to run searches and improve population health outcomes

Clinical Responsibilities

Job description

Job responsibilities

Dimensions of the Role

Supports a patient populationof approximately 19,000 (practice level)

Works within a PCN coveringapproximately 55,000 patients

Supports multiple cliniciansincluding GPs, nurses, and allied health professionals

Manages and contributes topatient recall programmes (e.g. chronic disease, screening)

Processes high volumes ofclinical correspondence and patient data

Contributes to QOF, IIF andenhanced service delivery targets

Uses clinical systems (e.g.EMIS) to run searches and improve population health outcomes

Clinical Responsibilities

Undertake basic clinicalobservations (BP, pulse, height, weight, BMI)

Perform phlebotomy includingdomiciliary visits where appropriate

Carry out ECGs, urine testing,and other diagnostic procedures (following training)

Support NHS Health Checks andnew patient health checks

Assist with chronic diseasemonitoring (e.g. hypertension, diabetes)

Act as chaperone in line withpolicy

Accurately record clinicalinformation in patient records

Administrative & Care Coordination Responsibilities

Process and code clinicalcorrespondence

Manage patient recalls andfollow-ups

Run clinical system searches toidentify patients requiring review

Support QOF, IIF and enhancedservice delivery

Coordinate referrals,appointments, and results

Maintain accurate patientrecords and data quality

Prepare documentation andpre-populate forms

Support population health andlist management initiatives

Team & Service Responsibilities

Work collaboratively within amultidisciplinary team

Support community-based work

Participate in audits andquality improvement projects

Attend team meetings andtraining sessions

Confidentiality

The postholder must maintain strictconfidentiality in relation to patient, staff, and organisational information,in line with GDPR and NHS data protection requirements.

Data Protection

The postholder must comply with the DataProtection Act and UK GDPR, ensuring all personal data is handledappropriately.

Health and Safety

The postholder is responsible formaintaining a safe working environment and adhering to all health and safetypolicies.

Infection Control

The postholder must comply infectionprevention and control policies to minimise risks to patients and staff.

Safeguarding

The postholder must adhere to safeguardingpolicies and procedures to protect vulnerable adults and children.

Equality and Diversity

The organisation is committed to equalityand diversity. The postholder must promote inclusive practices and treat allindividuals fairly.

Training and Development

The postholder is expected to participatein ongoing training, including mandatory and role-specific development.

Review of Job Description

This job description is intended as a guideand may be amended in line with service needs.

Person Specification

Experience

• Experience in a patient-facing or administrative role
• Excellent organisational and communication skills
• Ability to work independently and as part of a team
• Understanding of confidentiality and safeguarding
• Experience working in General Practice or healthcare
• Knowledge of EMIS or similar clinical systems
• Experience with recalls, searches, or QOF work
• Phlebotomy skills or willingness to train

Qualifications

• GCSE/NVQ Level 2 or equivalent, or relevant experience
• Knowledge of EMIS or similar clinical systems

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.