General Practice Assistant

Suttons; Ilford; On-site; GBP 25,000 - 32,000; Full time

Job summary

Suttons Wharf Health Centre is seeking a General Practice Assistant to provide hands-on clinical support and strong administrative coordination. The role combines patient care with care pathway management and proactive population health activities.

The successful candidate will support clinicians, manage recalls and searches, and assist with QOF/IIF services within a busy practice that serves ~19,000 patients in a PCN of ~55,000. A training-friendly environment is offered.

Qualifications

• Experience in a patient-facing or administrative role.
• Excellent organisational and communication skills.
• Ability to work independently and as part of a team.
• Good IT skills.
• Understanding of confidentiality and safeguarding.

Responsibilities

• Provide clinical support including basic observations, phlebotomy, ECGs, and medication-related tasks.
• Coordinate administrative duties: recalls, referrals, patient data, and care pathways.
• Support population health initiatives and NHS health checks.
• Work within a multidisciplinary team and participate in audits and training.

Skills

Patient-facing experience

Administrative experience

Organisational skills

Communication skills

Independent working

IT skills

Confidentiality

Safeguarding awareness

Education

GCSE/NVQ Level 2 or equivalent

Tools

EMIS

Job description

Suttons Wharf Health Centre is seeking a motivated and proactive General Practice Assistant (Clinical & Administrative) to join our busy and supportive team. This is a varied and rewarding role combining hands-on clinical support with administrative and care coordination responsibilities. The postholder will support clinicians in delivering high-quality patient care while also playing a key role in proactive population health management, including recalls, searches, and patient pathway coordination. This role is ideal for someone looking to develop a career in primary care within a modern, forward-thinking practice.

The role consists of fixed hours of: Monday: 12-8pm Tuesday: 12-8pm Wednesday: 11am-7pm/12-8pm (alternating week to week) Thursday: 8am-4pm Friday: 8am-4pm

Main duties of the job

Clinical Duties

• Undertake basic clinical observations (BP, pulse, height, weight, BMI)
• Perform phlebotomy, including domiciliary visits where appropriate
• Carry out ECGs, urine testing, and other diagnostic procedures (following training)
• Support NHS Health Checks and new patient checks
• Assist with chronic disease monitoring (e.g. hypertension, diabetes)
• Act as a chaperone in line with practice policy
• Accurately record patient information in the clinical system

Administrative & Care Coordination Duties

• Process and code clinical correspondence
• Manage patient recalls and follow-ups (e.g. long-term conditions, screening)
• Run clinical system searches to identify patients requiring review
• Support delivery of QOF, IIF and enhanced services
• Coordinate referrals, appointments, and test results
• Maintain accurate and up-to-date patient records
• Prepare and pre-populate forms for GP review
• Support list management and population health initiatives
• The postholder will be expected to undertake the majority of duties normally associated with a Medical Administrator, together with other appropriate administrative responsibilities relevant to the role.

Team & Service Duties

• Work collaboratively within a multidisciplinary team
• Support community-based work where required
• Participate in audits and quality improvement (QI) projects
• Attend team meetings and training sessions

Dimensions of the Role

• Supports a patient population of approximately 19,000 (practice level)
• Works within a PCN covering approximately 55,000 patients
• Supports multiple clinicians including GPs, nurses, and allied health professionals
• Manages and contributes to patient recall programmes (e.g. chronic disease, screening)
• Processes high volumes of clinical correspondence and patient data
• Contributes to QOF, IIF and enhanced service delivery targets
• Uses clinical systems (e.g. EMIS) to run searches and improve population health outcomes

Confidentiality

The postholder must maintain strict confidentiality in relation to patient, staff, and organisational information, in line with GDPR and NHS data protection requirements.

Data Protection

The postholder must comply with the Data Protection Act and UK GDPR, ensuring all personal data is handled appropriately.

Health and Safety

The postholder is responsible for maintaining a safe working environment and adhering to all health and safety policies.

Infection Control

The postholder must comply with infection prevention and control policies to minimise risks to patients and staff.

Safeguarding

The postholder must adhere to safeguarding policies and procedures to protect vulnerable adults and children.

Equality and Diversity

The organisation is committed to equality and diversity. The postholder must promote inclusive practices and treat all individuals fairly.

Training and Development

The postholder is expected to participate in ongoing training, including mandatory and role-specific development.

Review of Job Description

This job description is intended as a guide and may be amended in line with service needs.

Experience

• Experience in a patient-facing or administrative role
• Excellent organisational and communication skills
• Ability to work independently and as part of a team
• Good IT skills
• Understanding of confidentiality and safeguarding

Desirable

• Experience working in General Practice or healthcare
• Knowledge of EMIS or similar clinical systems
• Experience with recalls, searches, or QOF work
• Phlebotomy skills or willingness to train

Qualifications

• GCSE/NVQ Level 2 or equivalent, or relevant experience

Person Specification

• Experience in a patient-facing or administrative role
• Excellent organisational and communication skills
• Ability to work independently and as part of a team
• Good IT skills
• Understanding of confidentiality and safeguarding
• Experience working in General Practice or healthcare
• Knowledge of EMIS or similar clinical systems
• Experience with recalls, searches, or QOF work
• Phlebotomy skills or willingness to train
• GCSE/NVQ Level 2 or equivalent, or relevant experience
• Knowledge of EMIS or similar clinical systems

Suttons Wharf Health Centre is a large, well-established practice serving a population of approximately 19,000 patients, working within a Primary Care Network covering around 55,000 patients.

Team Overview

• GPs and Clinical Partners
• Nurses and Healthcare Assistants
• Pharmacists
• Care Coordinators
• Administrative and reception teams

We are committed to continuous improvement, staff development, and delivering high-quality patient care.