General Manager - Manchester

C2 Recruitment Limited; Manchester; On-site; GBP 36,000 - 44,000; Full time

Job summary

C2 Recruitment Limited in Manchester is seeking an experienced General Manager to own a busy venue, lead the team, and oversee day-to-day operations to ensure high standards of service.

This hands-on role requires commercial acumen, people management, and a focus on safety and compliance, with responsibility for customer experience, budgets and performance metrics.

Qualifications

• Previous experience as a General Manager, Venue Manager, Store Manager or Operations Manager in a customer-facing, multi-shift environment.
• Strong people management skills, with the ability to lead, motivate and hold a team accountable.
• Commercial awareness and confidence managing budgets, costs and operational performance.
• A hands-on approach and the ability to lead from the front in a busy environment.
• Strong organisational skills and the ability to manage competing priorities.
• A clear understanding of health and safety, security and compliance procedures.
• The confidence to handle customer issues and make sound decisions.
• Good IT skills and experience using systems for staff scheduling, reporting or operational management.

Responsibilities

• Leading and developing your team: Recruiting, onboarding, training and motivating employees, setting clear expectations and managing performance.
• Running daily operations: Ensuring the venue operates smoothly, efficiently and in line with company procedures.
• Driving commercial performance: Managing budgets and expenditure, monitoring performance and identifying opportunities to improve results.
• Delivering excellent customer service: Maintaining high service standards, resolving customer concerns professionally and ensuring the venue is well presented.
• Maintaining compliance and safety: Ensuring health and safety, security, audit and regulatory requirements are consistently met.
• Managing resources and staffing: Overseeing rotas, attendance, training records and day-to-day staffing requirements.
• Maintaining operational standards: Monitoring equipment and site performance, completing checks and working with colleagues to resolve issues.
• Communicating effectively: Working closely with the wider operations team, sharing feedback and contributing ideas to improve the business.

Skills

People management

Leadership

Budget management

Customer service

Health & safety

Staff scheduling

Tools

Staff scheduling software

Reporting software

Job description

Salary: £40,000 per annum + quarterly bonus potential of up to 15%

Contract: 40 hours per week, working 5 shifts of 8 hours

Are you a hands-on General Manager who knows how to get the best out of a team?

We're looking for an experienced General Manager to take ownership of a busy Manchester venue, leading the team, overseeing day-to-day operations and ensuring customers receive a consistently high standard of service.

This is an opportunity for a confident, commercially minded manager who enjoys being involved in the day-to-day running of a business, developing people and making sure everything operates safely, efficiently and to a high standard.

You’ll be responsible for the overall performance of the venue, balancing team leadership, customer experience, financial control and operational standards.

What you'll be doing

Leading and developing your team: Recruiting, onboarding, training and motivating employees, setting clear expectations and managing performance.

Running daily operations: Ensuring the venue operates smoothly, efficiently and in line with company procedures.

Driving commercial performance: Managing budgets and expenditure, monitoring performance and identifying opportunities to improve results.

Delivering excellent customer service: Maintaining high service standards, resolving customer concerns professionally and ensuring the venue is well presented.

Maintaining compliance and safety: Ensuring health and safety, security, audit and regulatory requirements are consistently met.

Managing resources and staffing: Overseeing rotas, attendance, training records and day-to-day staffing requirements.

Maintaining operational standards: Monitoring equipment and site performance, completing checks and working with colleagues to resolve issues.

Communicating effectively: Working closely with the wider operations team, sharing feedback and contributing ideas to improve the business.

What we're looking for

You’ll ideally have:

• Previous experience as a General Manager, Venue Manager, Store Manager or Operations Manager in a customer-facing, multi-shift environment.
• Strong people management skills, with the ability to lead, motivate and hold a team accountable.
• Commercial awareness and confidence managing budgets, costs and operational performance.
• A hands-on approach and the ability to lead from the front in a busy environment.
• Strong organisational skills and the ability to manage competing priorities.
• A clear understanding of health and safety, security and compliance procedures.
• The confidence to handle customer issues and make sound decisions.
• Good IT skills and experience using systems for staff scheduling, reporting or operational management.

Experience in leisure, hospitality, retail, gaming or another regulated, customer-facing environment would be beneficial.

What's on offer?

Quarterly bonus potential of up to 15%

• 40-hour working week, across five 8-hour shifts
• The opportunity to take ownership of a venue and make a real impact on its performance
• A role combining team leadership, customer service and commercial responsibility

Interested?

If you're an experienced manager who takes pride in running a well-organised operation, developing people and delivering results, we'd like to hear from you.