General Manager - Manchester

C2 Recruitment Ltd; Manchester; In loco; GBP 36.000 - 44.000; Tempo pieno

Vantaggi offerti da questo lavoro

Quarterly bonus up to 15%

40-hour week

Descrizione del lavoro

C2 Recruitment Ltd. is seeking an experienced General Manager for a busy Manchester venue. You will lead the team, oversee day-to-day operations and ensure customers receive a consistently high standard of service.

This hands-on role requires commercial focus, budgeting, safety compliance and performance management, with the opportunity to make a tangible impact on venue results.

Competenze

• Experience as General Manager, Venue Manager, Store Manager or Operations Manager in a multi-shift, customer-facing environment.
• Strong people management skills with the ability to lead, motivate and hold a team accountable.
• Commercial awareness and confidence managing budgets, costs and operational performance.
• Hands-on approach and the ability to lead from the front in a busy environment.
• Understanding of health and safety, security and compliance procedures.
• Ability to manage rotas, attendance, training records and day-to-day staffing requirements.

Mansioni

• Lead and develop your team: recruit, onboard, train and motivate employees, set clear expectations and manage performance.
• Run daily operations to ensure the venue operates smoothly and in line with company procedures.
• Drive commercial performance by managing budgets and monitoring performance.
• Deliver excellent customer service and resolve issues to maintain high standards.
• Maintain compliance and safety across health, safety, audit and regulatory requirements.
• Manage resources and staffing, including rotas and training records.

Conoscenze

People management

Budgeting

Operational leadership

Customer service focus

Health & safety knowledge

Strumenti

Staff scheduling software

Reporting systems

Descrizione del lavoro

General Manager

Location: Manchester
Salary: £40,000 per annum + quarterly bonus potential of up to 15%
Contract: 40 hours per week, working 5 shifts of 8 hours

Are you a hands-on General Manager who knows how to get the best out of a team?

We're looking for an experienced General Manager to take ownership of a busy Manchester venue, leading the team, overseeing day-to-day operations and ensuring customers receive a consistently high standard of service.

This is an opportunity for a confident, commercially minded manager who enjoys being involved in the day-to-day running of a business, developing people and making sure everything operates safely, efficiently and to a high standard.

You'll be responsible for the overall performance of the venue, balancing team leadership, customer experience, financial control and operational standards.

What you'll be doing

• Leading and developing your team: Recruiting, onboarding, training and motivating employees, setting clear expectations and managing performance.
• Running daily operations: Ensuring the venue operates smoothly, efficiently and in line with company procedures.
• Driving commercial performance: Managing budgets and expenditure, monitoring performance and identifying opportunities to improve results.
• Delivering excellent customer service: Maintaining high service standards, resolving customer concerns professionally and ensuring the venue is well presented.
• Maintaining compliance and safety: Ensuring health and safety, security, audit and regulatory requirements are consistently met.
• Managing resources and staffing: Overseeing rotas, attendance, training records and day-to-day staffing requirements.
• Maintaining operational standards: Monitoring equipment and site performance, completing checks and working with colleagues to resolve issues.
• Communicating effectively: Working closely with the wider operations team, sharing feedback and contributing ideas to improve the business.

What we're looking for

You’ll ideally have:

• Previous experience as a General Manager, Venue Manager, Store Manager or Operations Manager in a customer-facing, multi-shift environment.
• Strong people management skills, with the ability to lead, motivate and hold a team accountable.
• Commercial awareness and confidence managing budgets, costs and operational performance.
• A hands-on approach and the ability to lead from the front in a busy environment.
• Strong organisational skills and the ability to manage competing priorities.
• A clear understanding of health and safety, security and compliance procedures.
• The confidence to handle customer issues and make sound decisions.
• Good IT skills and experience using systems for staff scheduling, reporting or operational management.

Experience in leisure, hospitality, retail, gaming or another regulated, customer-facing environment would be beneficial.

What's on offer?

• £40,000 annual salary
• Quarterly bonus potential of up to 15%
• 40-hour working week, across five 8-hour shifts
• The opportunity to take ownership of a venue and make a real impact on its performance
• A role combining team leadership, customer service and commercial responsibility