General Manager — Lead People-Driven Hospitality

Heartwood Collection; England; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Private Healthcare

Bonus based on KPIs

Employee Assistance Program

Referral Bonus

Cycle to Work Scheme

EarlyPay

Maternity & Paternity leave

Discounts on bedrooms

Job summary

Heartwood Collection is seeking a General Manager to lead hospitality sites, ensuring exceptional guest experiences and strong team leadership. You will drive operational excellence, train site managers, and manage HR and financial aspects to meet KPI targets across branded concepts.

The role offers a competitive UK package with progression opportunities within our multi-award-winning estate and comprehensive benefits.

Qualifications

• Experience running a site or multiple venues in hospitality.
• Proven ability to train and coach managers and teams.
• Strong HR awareness, financial acumen and KPI tracking.
• Branded operations knowledge and consistency across sites.

Responsibilities

• Lead day-to-day operations of Heartwood Collection sites with a focus on guest experience.
• Provide training and support to managers and team members to deliver consistency.
• Drive performance against KPI targets and financial goals.

Skills

Leadership

Guest experience

People management

Training & development

Brand operations

Job description

Heartwood Collection is seeking a General Manager to lead hospitality sites, ensuring exceptional guest experiences and strong team leadership. You will drive operational excellence, train site managers, and manage HR and financial aspects to meet KPI targets across branded concepts.

The role offers a competitive UK package with progression opportunities within our multi-award-winning estate and comprehensive benefits.