General Manager – Lead Guest Experience & Profit

The-White-Hart,-Lewes; Lewes; On-site; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Bonus (KPI-based)

Private healthcare

Training & development

Employee Assistance Programme

Discounts & rewards

Early pay access

Parental leave enhancement

Referral bonus

Extra holiday purchase

Food discounts

Job summary

Heartwood Collection is seeking an experienced General Manager to lead premium pubs, restaurants and brasseries with a people-first approach. You will manage standards, culture, and profitability while developing strong teams and delivering exceptional guest experiences.

The role requires a proven GM track record in branded hospitality, strong P&L and KPI literacy, and the ability to lead from the floor with energy and personality.

Qualifications

• 2–3+ years' experience as a General Manager in a premium hospitality setting
• Proven track record of running a high-volume fresh-food operation
• Strong commercial understanding including P&L, labour, sales and KPIs

Responsibilities

• Lead from the floor and be highly visible with guests and team
• Oversee standards, culture, sales, labour, and profitability
• Develop people and build strong management teams
• Take ownership of the site and drive performance and guest satisfaction

Skills

Leadership

Guest experience

P&L

Team development

Visible leadership

Job description

Heartwood Collection is seeking an experienced General Manager to lead premium pubs, restaurants and brasseries with a people-first approach. You will manage standards, culture, and profitability while developing strong teams and delivering exceptional guest experiences.

The role requires a proven GM track record in branded hospitality, strong P&L and KPI literacy, and the ability to lead from the floor with energy and personality.