General Manager - Guest Experience & Growth Leader

Heartwood Inns; England; On-site; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Private Healthcare with Bupa

Cycle to Work Scheme

Annual leave & family discounts

Bonus based on KPIs

TRONC included

Referral Bonus

EarlyPay access

Staff training programmes

Job summary

Heartwood Collection is seeking a General Manager to lead hospitality operations on site, delivering guest-focused experiences across our venues. You will oversee reception for rooms sites and manage all aspects of the operation with a hands-on leadership style.

The role requires 2–3 years of GM experience, with strong HR and financial acumen, and a proven ability to train and motivate managers and teams. A supportive, growth-focused environment awaits.

Qualifications

• 2–3 years experience as General Manager
• Experience running a site or fresh food restaurant
• Ability to train and develop managers and teams
• Understanding HR, finances and KPI requirements

Responsibilities

• Lead all aspects of site operations and hospitality delivery
• Monitor KPI performance and manage budgets and HR
• Support and train management and team members

Skills

People leadership

Guest experience

Staff training

Branded ops

Job description

Heartwood Collection is seeking a General Manager to lead hospitality operations on site, delivering guest-focused experiences across our venues. You will oversee reception for rooms sites and manage all aspects of the operation with a hands-on leadership style.

The role requires 2–3 years of GM experience, with strong HR and financial acumen, and a proven ability to train and motivate managers and teams. A supportive, growth-focused environment awaits.