General Manager — Lead Premium Hospitality & Growth

Heartwood Collection; St Albans; On-site; GBP 60,000 - 90,000; Full time

Benefits offered by this job

TRONC bonus

Performance bonus

Private healthcare

Leadership training

Employee assistance program

Staff discounts

Early pay access

Maternity/paternity leave

Referral bonus

Extra holiday days

Stay discounts

Cycle to work

Job summary

Heartwood Collection in the United Kingdom is seeking a General Manager to lead a premium hospitality operation with energy, presence and commercial focus. You'll inspire the team to deliver outstanding guest experiences, drive profitability, and build strong connections with the local community while maintaining high standards on service, quality and consistency.

This role offers a clear path to growth within a growing collection, with a competitive package and opportunities to shape ambitious

Qualifications

• Proven leadership experience within a successful premium pub, restaurant or hospitality business.
• Strong understanding of delivering guest experiences at premium standards.
• Ability to coach and develop managers and teams.
• Excellent financial acumen including budgets, KPIs and profitability.

Responsibilities

• Lead the business with energy, presence and a hands-on style.
• Inspire and coach teams to deliver outstanding hospitality and guest relations.
• Take ownership of site commercial performance and local community engagement.
• Set high standards on service, quality and consistency on the floor.

Skills

Leadership experience

Commercial awareness

People development

Operational excellence

Community engagement

Job description

Heartwood Collection in the United Kingdom is seeking a General Manager to lead a premium hospitality operation with energy, presence and commercial focus. You'll inspire the team to deliver outstanding guest experiences, drive profitability, and build strong connections with the local community while maintaining high standards on service, quality and consistency.

This role offers a clear path to growth within a growing collection, with a competitive package and opportunities to shape ambitious