general manager - Inclusive Work Culture Promoter (Hiring Immediately)

JR United Kingdom; Telford; On-site; GBP 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dynamic General Manager to lead their team and enhance guest experiences. In this pivotal role, you will cultivate a positive work culture, empower your team through mentorship, and utilize your financial acumen to drive performance. With a focus on inclusivity and personal growth, you will ensure every team member feels valued. This role offers a unique opportunity to influence a thriving restaurant environment while enjoying generous perks and a supportive company culture that prioritizes work-life balance.

Benefits

Bonus scheme — up to £8,000 annual bonus opportunity

Access to earnings before payday with Wagestream

Private medical insurance

Free food on shift

50% off food outside work

Industry-leading family-friendly policy

New menu trials

Wagamama parties with VIP guests

Long service awards

Gym memberships

Qualifications

• Strong financial acumen for budgeting and labor management.
• Ability to inspire and develop team members through coaching.

Responsibilities

• Inspire team to deliver exceptional guest experiences.
• Drive restaurant performance and achieve excellent results.

Skills

Financial Acumen

Team Leadership

Guest Service

Emotional Intelligence

Problem Solving

Education

Experience in Restaurant Management

Job description

Job Description:

General Manager | Full Time

At Wagamama, with over 165 restaurants, we celebrate individuality and diversity. We value personality over perfection — we call it be you, be Wagamama. We are seeking a General Manager to join us on our journey to nourish from bowl to soul.

The Role:

As a General Manager, you will inspire your team to deliver exceptional guest experiences, maintaining high standards and expectations. You will coach and develop your team to excel while driving restaurant performance and achieving excellent results.

About You:

• You prioritize creating a positive and inclusive work culture through emotional intelligence, inspiration, and effective delegation. You excel at influencing and empowering emerging leaders through training, coaching, and mentorship.
• You are dedicated to delivering excellent guest service, ensuring every interaction reflects exceptional standards, either through your efforts or by equipping your team with the right skills and mindset.
• You possess strong financial acumen, including budgeting, inventory, labor management, and strategic marketing. You analyze data to inform business decisions and foster continuous improvement.
• You focus on building and nurturing your team from recruitment through ongoing development, supporting their personal and professional growth.
• You care about creating an inclusive environment where your team feels respected and valued, enabling them to flourish in their roles and careers.
• You are a forward-thinking problem solver, capable of making quick decisions and thinking on your feet.

We’d Love to Hear From You:

If you resonate with the above, we look forward to your application.

What’s In It For You:

• Bonus scheme — up to £8,000 annual bonus opportunity
• Access up to 30% of your earnings before payday with Wagestream
• Private medical insurance
• Free food on shift — anything from our menu! Plus 50% off outside work to treat friends and family
• Industry-leading family-friendly policy (26 weeks full pay + 13 weeks half pay for expectant or adopting parents)
• Be the first to try our new menus
• Wagamama parties throughout the year with VIP guests
• Recognition as a nationwide 'Love Above the Door' legend — our national recognition program

Additionally, we offer pension schemes, holiday leave, training, cycle-to-work schemes, retail and leisure discounts, gym memberships, and long service awards.

Be You, Be Wagamama

Wagamama is proudly part of the Disability Confident scheme.