General Manager – High-Impact Leisure & Entertainment

Level X Middlesbrough; Tees Valley; Sur place; GBP 33 000 - 41 000; Plein temps

Avantages offerts par ce poste

Company pension contribution

Free bowling and activities (off-peak)

25% off food and drink

28 days holiday + service-based extra

Cycle2Work scheme

Refer a friend

Résumé du poste

Level X Middlesbrough is seeking a General Manager to lead a high-volume site and its diverse team. You will oversee guest service, revenue-generating activities and day-to-day operations across gaming, food & beverage and events.

The successful candidate will have 3+ years of General Management experience in leisure, hospitality or related sectors, with a track record of coaching teams, delivering excellent guest experiences and driving performance in a fast-paced environment.

Qualifications

• 3+ years General Management experience in leisure, hospitality or F&B sectors.
• Proven ability to lead, coach and develop large teams to deliver guest excellence.
• Strong communication and interpersonal skills with a can-do attitude.
• Innovative leadership with a focus on driving guest satisfaction and revenue streams.
• Comfortable managing multi-faceted operations with high throughput.
• Positive, supportive mindset and ability to foster a fun work environment.

Responsabilités

• Lead site operations including guest service, gaming, food & beverage and events.
• Uphold company standards and brand guidelines across daily activities.
• Drive performance and accountability for processes from daily transactions to inventory.
• Coach and develop team members to deliver exceptional guest experiences.
• Ensure a safe, compliant and engaging environment for guests and staff.

Connaissances

General Management

Leadership

Guest service

Team coaching

Communication

Description du poste

Level X Middlesbrough is seeking a General Manager to lead a high-volume site and its diverse team. You will oversee guest service, revenue-generating activities and day-to-day operations across gaming, food & beverage and events.

The successful candidate will have 3+ years of General Management experience in leisure, hospitality or related sectors, with a track record of coaching teams, delivering excellent guest experiences and driving performance in a fast-paced environment.