General Manager, Foodservice & Workplace Experience

Chartwells Independent; St Albans; On-site; GBP 40,000 - 48,000; Full time

Benefits offered by this job

Contributory pension scheme

Career development programmes

Digital GP and wider healthcare

Job summary

Compass Group UK&I is seeking an experienced General Manager for the Costa Support Centre in St Albans. You will oversee catering, hospitality, cleaning, and workplace services, driving service excellence, financial performance, and staff engagement in a prestigious corporate setting.

Lead a diverse team, manage budgets, and build strong stakeholder relationships while delivering an outstanding workplace experience for Costa colleagues and visitors.

Qualifications

• Previous experience as a General Manager, Operations Manager, Catering Manager, or similar leadership role.
• Strong background in hospitality, catering, foodservice, workplace services, or facilities management.
• Proven experience managing budgets, P&L, financial controls, and operational performance.
• A confident and inspirational people leader with experience managing diverse teams.
• Excellent stakeholder management and communication skills.
• Strong organisational and planning abilities with great attention to detail.
• Experience delivering hospitality and events within a corporate or business environment is desirable.
• Knowledge of Health & Safety, Food Safety, and compliance standards.
• A hands-on, proactive approach with the ability to make decisions and solve problems effectively.
• Passion for delivering an exceptional customer and workplace experience.

Responsibilities

• Taking full responsibility for the overall management of the catering, hospitality, and cleaning operation.
• Leading, motivating, and developing a multi-functional team to deliver exceptional customer service.
• Building strong relationships with key stakeholders and acting as the primary point of contact on site.
• Ensuring smooth day-to-day operations across foodservice, hospitality, events, and soft services.
• Managing budgets, P&L performance, labour costs, and financial reporting.
• Driving commercial performance while identifying opportunities to enhance the customer experience.
• Overseeing stock control, purchasing, and waste management to achieve cost efficiencies.
• Ensuring all areas operate safely and in compliance with Food Safety, Health & Safety, and company standards.
• Managing hospitality requests, meetings, events, and visitor catering requirements.
• Monitoring cleaning standards and ensuring a safe, welcoming, and professional environment throughout the site.
• Delivering operational KPIs and continuous improvement initiatives.
• Creating a positive team culture that prioritises engagement, development, and retention.

Skills

Leadership

Budget management

P&L management

Stakeholder management

Hospitality operations

People leadership

Event management

Job description

Compass Group UK&I is seeking an experienced General Manager for the Costa Support Centre in St Albans. You will oversee catering, hospitality, cleaning, and workplace services, driving service excellence, financial performance, and staff engagement in a prestigious corporate setting.

Lead a diverse team, manage budgets, and build strong stakeholder relationships while delivering an outstanding workplace experience for Costa colleagues and visitors.