GM, Corporate Hospitality & Facilities Operations

Compass Group UK; St Albans; On-site; GBP 40,000 - 48,000; Full time

Benefits offered by this job

Pension scheme

Career development opportunities

Healthcare benefits

Discounts on travel and cinema

Job summary

Compass Group UK is seeking a General Manager to oversee the Costa Support Centre in St Albans. You will manage catering, hospitality, cleaning, and workplace services, delivering exceptional service and driving operational excellence within a prestigious corporate environment.

This high-profile role requires strong leadership, budget oversight, stakeholder engagement, and a hands-on approach to continuously improve guest and colleague experiences.

Qualifications

• Experience as General Manager or similar leadership role in hospitality or facilities
• Proven budget, P&L, and financial controls experience
• Strong stakeholder management and communication skills
• Knowledge of Health & Safety and Food Safety standards

Responsibilities

• Take full responsibility for the overall management of the catering, hospitality, and cleaning operation
• Lead, motivate, and develop a multi-functional team to deliver exceptional customer service
• Build strong relationships with key stakeholders and act as the on-site liaison
• Ensure smooth day-to-day operations across foodservice, hospitality, events, and soft services
• Manage budgets, P&L performance, labour costs, and financial reporting
• Drive commercial performance while enhancing the customer experience
• Oversee stock control, purchasing, and waste management to improve cost efficiencies
• Ensure all areas operate safely and in compliance with company standards
• Manage hospitality requests, meetings, events, and visitor catering
• Monitor cleaning standards and maintain a safe, welcoming environment
• Deliver operational KPIs and continuous improvement initiatives
• Foster a positive team culture focused on engagement and retention

Skills

Leadership

People management

Budgeting

P&L

Stakeholder management

Communication

Hospitality

Operations management

Job description

Compass Group UK is seeking a General Manager to oversee the Costa Support Centre in St Albans. You will manage catering, hospitality, cleaning, and workplace services, delivering exceptional service and driving operational excellence within a prestigious corporate environment.

This high-profile role requires strong leadership, budget oversight, stakeholder engagement, and a hands-on approach to continuously improve guest and colleague experiences.