General Manager - Costa Support Centre

One Retail; St Albans; On-site; GBP 40,000 - 48,000; Full time

Benefits offered by this job

Contributory pension scheme

Career development programmes

Digital GP and healthcare benefits

Exclusive travel discounts

Job summary

One Retail is seeking a General Manager to oversee the Costa Support Centre in St Albans, leading catering, hospitality, and cleaning across a prestigious corporate site.

You will manage a diverse team, drive service standards, and oversee budgets, KPIs, and supplier relationships to deliver an exceptional workplace experience for Costa colleagues and visitors.

Qualifications

• Experience as a General Manager or similar leadership role.
• Background in hospitality, catering, facilities management.
• Experience managing budgets, P&L and financial controls.
• Strong people leadership with diverse teams.
• Excellent stakeholder management and communication.
• Organised with strong planning and attention to detail.
• Experience delivering events within a corporate environment is desirable.
• Knowledge of Health & Safety and Food Safety standards.
• Hands-on, proactive decision-maker.
• Passion for delivering exceptional customer and workplace experience.

Responsibilities

• Take full responsibility for the overall management of the catering, hospitality, and cleaning operation.
• Lead, motivate, and develop a multi-functional team to deliver exceptional customer service.
• Build strong relationships with key stakeholders and act as the primary on-site contact.
• Ensure smooth day-to-day operations across foodservice, hospitality, events, and soft services.
• Manage budgets, P&L performance, labour costs, and financial reporting.
• Drive commercial performance while identifying opportunities to enhance customer experience.
• Oversee stock control, purchasing, and waste management to achieve cost efficiencies.
• Ensure all areas operate safely and in compliance with Food Safety, Health & Safety, and company standards.
• Manage hospitality requests, meetings, events, and visitor catering requirements.
• Monitor cleaning standards and ensure a safe, welcoming, professional environment.
• Deliver operational KPIs and continuous improvement initiatives.
• Create a positive team culture focused on engagement and retention.

Skills

Leadership

Budgeting

Stakeholder management

Operational excellence

Job description

General Manager – Costa Support Centre, St Albans

Salary: £44,000 per annum

Hours: 40 hours per week

We are looking for an experienced and passionate General Manager to oversee the catering, hospitality, cleaning, and workplace services operation at Costa's Support Centre in St Albans.

This is an exciting opportunity for a dynamic leader to manage a diverse, customer-focused operation within a prestigious corporate environment. You'll be responsible for ensuring exceptional service standards across hospitality, foodservice, and cleaning functions while driving operational excellence, team engagement, and financial performance.

No two days are the same. From managing day-to-day catering operations and hospitality events to overseeing cleaning standards and stakeholder relationships, you'll play a pivotal role in creating an outstanding workplace experience for Costa colleagues and visitors.

What You'll Be Doing

• Taking full responsibility for the overall management of the catering, hospitality, and cleaning operation
• Leading, motivating, and developing a multi-functional team to deliver exceptional customer service
• Building strong relationships with key stakeholders and acting as the primary point of contact on site
• Ensuring smooth day-to-day operations across foodservice, hospitality, events, and soft services
• Managing budgets, P&L performance, labour costs, and financial reporting
• Driving commercial performance while identifying opportunities to enhance the customer experience
• Overseeing stock control, purchasing, and waste management to achieve cost efficiencies
• Ensuring all areas operate safely and in compliance with Food Safety, Health & Safety, and company standards
• Managing hospitality requests, meetings, events, and visitor catering requirements
• Monitoring cleaning standards and ensuring a safe, welcoming, and professional environment throughout the site
• Delivering operational KPIs and continuous improvement initiatives
• Creating a positive team culture that prioritises engagement, development, and retention

What We're Looking For

• Previous experience as a General Manager, Operations Manager, Catering Manager, or similar leadership role
• Strong background in hospitality, catering, foodservice, workplace services, or facilities management
• Proven experience managing budgets, P&L, financial controls, and operational performance
• A confident and inspirational people leader with experience managing diverse teams
• Excellent stakeholder management and communication skills
• Strong organisational and planning abilities with great attention to detail
• Experience delivering hospitality and events within a corporate or business environment is desirable
• Knowledge of Health & Safety, Food Safety, and compliance standards
• A hands-on, proactive approach with the ability to make decisions and solve problems effectively
• Passion for delivering an exceptional customer and workplace experience

What's in It for You?

• Salary of £44,000 per annum
• Opportunity to lead a prestigious multi-service operation within Costa's Support Centre
• A varied role combining catering, hospitality, cleaning, and operational leadership
• Career development opportunities within a large and supportive organisation
• The chance to make a significant impact on the overall workplace experience
• A collaborative and people-focused working environment

Benefits

• Contributory pension scheme
• Grow your career with our Career Pathways and MyLearning programmes
• Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
• Exclusive travel discounts with TUI, Expedia, Booking.com and many more
• Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
• Up to 44% off cinema tickets to enjoy your favourite blockbuster
• Receive cash rewards every time you spend and use them on a wide range of brands
• Un-wind with us with free wellness, mindfulness and exercise classes
• You can share all discounts and offers with your friends and families

About Us

As part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses.

Job Reference: com/1509/45326001/52830274/R/SU #One Retail

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!