General Manager - BTR - Manchester

Macdonald & Company; Manchester; In loco; GBP 65.000 - 95.000; Tempo pieno

Vantaggi offerti da questo lavoro

Career progression

Strong systems and support

Central Manchester location

Descrizione del lavoro

Macdonald & Company is seeking a General Manager to oversee a premium Build-to-Rent development in Manchester, directing day-to-day operations, resident services, leasing, facilities and on-site team management.

You will lead with a customer-first focus, maintain high service standards, manage budgets and contractors, monitor occupancy and renewals, and work with the wider portfolio to drive commercial performance.

Competenze

• Leadership and people-management experience.
• P&L and budget management experience.
• Strong communication and relationship-building abilities.
• Good knowledge of the UK rental market and BTR sector.

Mansioni

• Lead the daily operation and presentation of the development.
• Build strong relationships with residents and create a welcoming community.
• Manage resident enquiries, issues and service requests.
• Oversee contractors, maintenance, cleaning and site services.
• Maintain high standards across health & safety, fire safety, security and compliance.
• Manage incidents and provide support during out-of-hours emergencies where required.
• Support apartment inspections, move-ins, viewings and lettings activity.
• Monitor local rental trends and support renewals and occupancy.
• Assist with budgets, expenditure monitoring and operational reporting.
• Identify opportunities to improve service, efficiency and resident satisfaction.

Conoscenze

Leadership

P&L management

Budget management

People management

Descrizione del lavoro

An established UK Build-to-Rent operator is seeking an experienced General Manager to take responsibility for the day-to-day operation of a premium residential development in Manchester.

This is an excellent opportunity for an experienced GM with previous BTR experience, to lead the on-site team, deliver an exceptional resident experience and drive commercial performance.

The Role

You will oversee the development's operational performance, covering resident services, leasing, facilities and team management. A key focus will be maintaining high service standards, building a strong resident community and achieving agreed financial targets.

Key Responsibilities

• Lead the daily operation and presentation of the development.
• Build strong relationships with residents and create a welcoming community.
• Manage resident enquiries, issues and service requests.
• Oversee contractors, maintenance, cleaning and site services.
• Maintain high standards across health & safety, fire safety, security and compliance.
• Manage incidents and provide support during out-of-hours emergencies where required.
• Support apartment inspections, move-ins, viewings and lettings activity.
• Monitor local rental trends and support renewals and occupancy.
• Assist with budgets, expenditure monitoring and operational reporting.
• Identify opportunities to improve service, efficiency and resident satisfaction.

About You

You'll ideally have experience within BTR, property management, residential operations or hospitality, together with:

• P&L and budget management experience.
• Strong leadership and people-management skills.
• A commercially focused, customer-first approach.
• Good knowledge of the UK rental market and BTR sector.
• Excellent communication and relationship-building abilities.

Package

• Career progression within a growing national portfolio.
• Established operator with strong systems and support.
• Central Manchester location with excellent transport links.