Assistant General Manager

Cobalt Recruitment; Manchester; On-site; GBP 36,000 - 44,000; Full time

Benefits offered by this job

10% discretionary bonus

Job summary

Assistant General Manager at Cobalt Recruitment is sought for a large-scale residential development in Manchester. You will report to the General Manager and help run day-to-day operations, overseeing resident services, building operations, compliance and commercial performance.

The role offers a clear path toward a General Manager position with KPI-driven performance, a structured environment, and collaboration with senior management on wider projects.

Qualifications

• Knowledge of residential property management or Build to Rent.
• Experience leading or supporting teams in an operational environment.
• Strong communication and relationship-building skills.
• Experience with budgets and financial reporting is desirable.

Responsibilities

• Lead front-of-house Resident Services Associates and manage KPI-driven performance.
• Support recruitment, onboarding and implementation of operating processes.
• Contribute to occupancy, lease-up and resident retention strategies.
• Oversee resident communications and ensure timely handling of requests and complaints.
• Support compliance, health & safety and contractor management.
• Monitor expenditures and contribute to financial reporting.

Skills

Property management

People leadership

Customer service

Finance/budgets

Stakeholder management

Yardi CRM

Tools

Yardi CRM

Job description

We are working with an established residential property management business to recruit an Assistant General Manager for a large-scale residential development based in Manchester. This is an opportunity to join an experienced operator with structured processes, clear performance measures and exposure across the full operation of a residential scheme.

For someone looking to progress their career in residential or Build to Rent property management, the Assistant General Manager position offers broad operational responsibility.

The organisation

Our client is an established property management business responsible for managing large residential developments. Joining an organisation of this scale offers the opportunity to work alongside experienced property professionals while gaining exposure to resident experience, building operations, compliance, commercial performance and stakeholder management.

The role offers:

• Salary of up to £40,000 DOE plus a 10% discretionary bonus.
• Clear opportunity to develop towards a General Manager position.
• Exposure to the operational and commercial management of a large residential development.
• The opportunity to work closely with senior management and contribute to wider projects.
• A role where performance is supported by clear objectives and measurable KPIs.

The role and responsibilities

Reporting to the General Manager, the Assistant General Manager will support the day-to-day operation of the development while taking direct responsibility for key areas of performance and resident experience.

Responsibilities will include:

• Leading and supporting the front-of-house Resident Services Associates, including direct line management responsibilities.
• Supporting recruitment, onboarding and the implementation of operational processes.
• Contributing to the lease-up strategy, occupancy performance and resident retention.
• Overseeing resident communications and ensuring service requests and complaints are handled within agreed timescales.
• Reviewing resident feedback and identifying practical improvements to the resident experience.
• Supporting building compliance, health and safety processes, site inspections and contractor management.
• Overseeing vacant apartment turnarounds and supporting planned maintenance activity.
• Monitoring expenditure and contributing to financial reporting, management accounts and performance KPIs.
• Identifying opportunities to generate additional revenue.
• Building effective relationships with residents, suppliers and other stakeholders.

The skills needed

We are looking for an Assistant General Manager with a working knowledge of customer-focused residential property management or the Build to Rent sector.

You should also bring:

• Working knowledge of building and property management, including health and safety requirements.
• Experience leading or supporting colleagues within an operational environment.
• Strong communication skills and the ability to build positive relationships with residents, colleagues and external partners.
• A clear focus on customer service and improving resident experience.
• Confidence using property management software and other IT systems.
• The ability to take ownership of projects and see them through to completion.
• Experience using Yardi or a similar CRM, managing budgets or working within large-scale residential developments would be advantageous.
• IRPM or ARLA qualifications and knowledge of ESG initiatives would also be beneficial rather than essential.

This Assistant General Manager opportunity would suit someone ready to broaden their operational experience and take the next step towards managing a residential development.

If you require any adjustments or additional support during the recruitment process for any reason whatsoever, please let your Cobalt consultant know.