General Manager (Build To Rent)

Residential Living Recruitment; West Kirby; On-site; GBP 75,000 - 110,000; Full time

Job summary

Residential Living Recruitment is seeking an experienced General Manager to take full ownership of a high-profile Build to Rent development on-site, leading a talented team and delivering an outstanding resident experience.

You will drive occupancy performance, oversee lettings, facilities management, compliance, financial performance, and day-to-day operation, while building strong resident relationships and maintaining the highest standards of service.

Qualifications

• Experience managing residential properties, preferably Build to Rent or PRS.
• Proven experience leading and developing teams on-site.
• Strong understanding of tenancy legislation and compliance.
• Experience managing operational budgets and P&L performance.

Responsibilities

• Oversee resident experience and community operations on-site.
• Lead lettings and occupancy strategies to maximise occupancy and income.
• Manage building operations, maintenance programmes and safety compliance.
• Provide leadership, conduct performance reviews, and develop the onsite team.

Skills

Leadership

Team development

Customer service

Commercial awareness

Job description

We are seeking an experienced and commercially focused General Manager to take full ownership of a high-profile Build to Rent residential development. This is the most senior on-site position and offers the opportunity to lead a talented team, deliver an outstanding resident experience, drive occupancy performance, and oversee the day-to-day operation of a thriving community.

This is a fantastic opportunity for a proven residential property leader who thrives in a fast-paced environment and is passionate about creating places where residents love to live.

The Opportunity

As General Manager, you will be responsible for the overall performance of the development, leading operations across resident experience, lettings, facilities management, compliance, financial performance, and team leadership. You will be the face of the development, building strong resident relationships while ensuring the site operates to the highest standards.

Key Responsibilities

Resident Experience & Community

• Create an exceptional resident journey from move-in.
• Manage resident relationships and lead the resolution of escalated issues.
• Drive engagement through community events, communications, and social activities.

Lettings & Occupancy

• Take ownership of occupancy and income performance.
• Oversee the full resident leasing journey, from enquiry through to move-in.
• Support rental growth and retention strategies.

Building Operations & Facilities

• Ensure the development is presented and maintained to an exceptional standard.
• Lead planned and reactive maintenance programmes.
• Oversee day-to-day building operations, including compliance systems, access control, and resident services.

Compliance & Health & Safety

• Ensure full compliance with all relevant legislation and regulatory requirements.
• Maintain robust health & safety procedures and compliance records.
• Manage emergency situations professionally and effectively.

Leadership & Team Development

• Lead, inspire, and develop a multidisciplinary on-site team.
• Conduct regular one-to-ones, performance reviews, and development planning.
• Create a positive, high-performing culture focused on accountability and service excellence.

Financial & Commercial Performance

• Manage operational budgets and monitor expenditure.
• Review site performance and identify opportunities to improve efficiencies and income.
• Oversee arrears management and financial controls.
• Produce accurate operational and performance reporting.

About You

We are looking for a confident and experienced operational leader who combines outstanding customer service with strong commercial awareness.

Essential Experience

• Experience managing residential properties.
• Direct experience within Build to Rent, PRS, multifamily, student accommodation, hospitality, or large-scale residential operations.
• Proven experience leading and developing teams.
• Strong understanding of residential tenancy legislation and compliance requirements.
• Experience managing operational budgets and P&L performance.

Why Apply?

This is an opportunity to lead a flagship residential community and play a key role in shaping the resident experience while driving operational and financial success. You'll join a growing and ambitious organisation where your leadership will have a genuine impact on