General Manager

TN United Kingdom; Wilmslow; On-site; GBP 60,000 - 70,000; Full time

Job summary

A leading company in the hospitality sector is seeking a passionate General Manager for The Coach and Four in Wilmslow. This role involves overseeing hotel operations, ensuring excellent service, and building a motivated team. The ideal candidate will have experience in hospitality management and a strong focus on customer service. Join a company committed to exceptional hospitality and employee development.

Benefits

Enhanced pension scheme

Healthcare

Life assurance

Illness protection plan

Discounts platform

24/7 access to GP online

Paid breaks

50% discount off food

50% off accommodation

Employee assistance programme

Qualifications

• Experience managing a hotel/pub with at least 20 rooms.
• Strong customer service skills and ability to develop team culture.

Responsibilities

• Oversee hotel operations and ensure excellent hospitality.
• Manage hotel revenue and adjust rates for maximum occupancy.
• Build and motivate a strong, efficient team.

Skills

Customer Service

Leadership

Organizational Skills

Job description

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Up to £60,000 per year + up to 30% bonus, enhanced pension scheme, healthcare, life assurance, illness protection plan, discounts platform, 24/7 access to GP online, paid breaks, 50% discount off food for up to 6 people, 50% off accommodation, and employee assistance programme offering 24/7 support and advice.

What hours will you be working?

48 hours per week including evenings and weekends with 2 consecutive rest days each week.

Your Development: Learning & development programme with funded hospitality qualifications, career planning, support, and progression opportunities.

The Pub and The Lodge - The Coach and Four, Wilmslow

A rare opportunity has come up at one of our premium hotel sites - The Coach and Four. The site, in Wilmslow, was once an historic coach house and has been transformed into a fantastic site offering 36 high-quality rooms and a fresh-food pub restaurant, and is one of our flagship sites.

What you’ll be doing as a General Manager

The General Manager is a key role in making the Coach and Four a success.

• You will have operated a hotel/pub/inn with at least 20 rooms with a premium food and drink offering.
• You’ll have experience of hotel revenue management, adjusting room rates to maximize average room rate, occupancy, and sales from corporate accounts.
• You will have experience of fresh food led sites that take at least 30K net a week (at least 50% food).
• You build and maintain a strong reputation based on great food and excellent hospitality. You engage with customers and value their feedback.
• You’ll be geared towards self-promotion through social media and building a fantastic local reputation with the ability to host quality events.
• You build and motivate a strong, efficient team. You’re an active leader, creating a culture of involvement, professionalism, and fun. Your team is loyal, and you recognize their contributions regularly.
• You know your way around a P & L and actively manage your key lines.
• You are super organized, have tight control on cash and stocks, manage your controllable costs, and your admin is always impeccable and submitted on time.

And of course you'll love people and pubs!

Skills & Experience

- With a focus on developing positive relationships within the community, you will have strong customer service skills with the ability to develop an inspiring culture across the site for your customers and your team.

- You will seek to improve your site and your own personal development through a process of continual learning, and be an advocate of continual learning and development for your team.

- Able to plan and organize, you will have a strategic awareness of the long-term goals of the business and be able to achieve your objectives, using evidence-based decision making, and your determination to succeed.

As a General Manager, you will be passionate, resilient, friendly, and fair. You will have a strong and ethical approach to carrying out your role and be an empowering leader for your team.

About Hydes

Established in 1863, Hydes Brewery is based in Manchester and has expanded to include a portfolio of nearly 50 restaurants, pubs, bars, and hotels. We continue to grow while still retaining our family feel. We have pubs across Greater Manchester, Lancashire, and throughout Cheshire including Chester and Wrexham, and some in the Wirral, near Liverpool.

Hydes’ vision is to deliver exceptional hospitality, and it’s our people that will help us achieve this. With a mission to deliver attractive environments, high-quality products, and exceptional service, we value our people and believe in recognizing, rewarding, and developing our teams.

Our aim is to create a great teamworking environment where opinions are sought and valued, and to grow our future talent from within, with continued development and progression opportunities.

Hydes is #OpenToAll and committed to encouraging equality, diversity, and inclusion among our people. We oppose discrimination and welcome applications regardless of background or situation. We believe everyone is unique, and there should be no barriers to entry or limits to ambition. If you need reasonable adjustments during the application or interview process, please let us know.