General Manager

Whatsoninleeds; Leeds; On-site; GBP 59,000 - 70,000; Full time

Job summary

A leading company in the travel industry is seeking an experienced Senior Retail Travel Manager to oversee a retail business and homeworking division. The role focuses on business development, team management, and achieving sales targets while offering exceptional service. Attractive salary and benefits package offered.

Benefits

Performance-related bonus

Holiday/travel concessions

Qualifications

• Significant experience in travel management within a shop, call centre, or homeworking business.

Responsibilities

• Managing a call centre team to meet sales targets.
• Developing marketing plans to generate sales leads.
• Recruiting and training homeworkers for the homeworking division.

Skills

Retail travel experience

Motivational skills

People management skills

Commercial skills

Job description

Full Job Description

Job Description

We have a fantastic opportunity for an experienced senior retail travel manager to develop and manage a retail business and award-winning homeworking division, with annual revenues in excess of £20 million.

Reporting to the Director, the role will involve managing a retail leisure travel business encompassing call centre, office admin, websites, and a developing and fast-growing homeworking division.

The role will also require a strong emphasis on business development, homeworker recruitment, marketing, and promotion to actively generate new business.

On offer is an attractive package comprising a salary of up to £70k, performance-related bonus, holiday/travel concessions, and other excellent benefits. Please note, this is an office-based position in Leeds with some flexibility for homeworking.

If this role is of interest to you, please apply online.

Role of General Manager:

• Retail sales - Managing a call centre team of 4 staff to ensure sales targets are met/exceeded through various channels including sales calls, web enquiries, social media, and group bookings.
• Retail admin – Managing an admin staff team of 4 for invoicing, ticketing, and customer correspondence.
• Marketing – Developing marketing plans to generate sales leads through the call centre and online, with regular mailshots to the customer database, marketing through various social media platforms, brochures, leaflets, and promotions through local businesses.
• Financial – Responsibility for dealing with head office accounts and customer payments, as well as managing homeworker finances including invoicing and monthly commission payments.
• New Business Development - Developing and expanding new products for retail and homeworker sales, including high-revenue long-haul and cruise products.
• Homeworker business – Developing the homeworking division from the current 30+ homeworkers with ambitious growth plans, being responsible for recruitment, advertising, candidate selection, training, and ongoing business support and development.
• Delivering ambitious sales targets by maximising profit and potential sales opportunities while offering an exceptional and personalised service.

Skills required for the role:

• Retail travel experience with significant experience in travel management within a shop, call centre, or homeworking business.
• Strong motivational and people management skills.
• Strong commercial skills in developing new business ideas.
• Driven to exceeding sales targets.

If you’re interested in learning more about this General Manager role, please press the apply online button now!

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