General Manager

Rank Group; West of England; On-site; GBP 65,000 - 90,000; Full time

Job summary

Rank Group is seeking a passionate General Manager with proven casino leadership experience to drive a high-performing, inclusive team across a 24/7 casino environment in the UK.

You will champion exceptional customer service, engage across all areas of the operation, and influence strategy while staying commercially shrewd and innovative in gaming, hospitality, and entertainment. Flexibility for night shifts and weekends is required.

Qualifications

• Experience leading a casino operation and improving guest experience.
• Proven ability to coach and develop large teams across functions.
• Track record of driving customer focus and engagement.

Responsibilities

• Lead a high-performing, inclusive team and foster a culture where everyone thrives.
• Champion first-class customer service and drive engagement across the operation.
• Monitor competition, spot opportunities, and translate ideas into action in gaming, hospitality, or entertainment.
• Build strong relationships across the wider business and influence stakeholders and strategy.
• Act as a visible Safer Gambling advocate and set standards for the team.
• Communicate confidently and drive continuous improvements across shifts, including nights and weekends.

Skills

Casino leadership

People leadership

Customer focus

Commercial acumen

Innovative mindset

Stakeholder management

Change resilience

Safer gambling advocate

Strong communicator

Job description

We’re looking for a passionate, people‑first General Manager with proven casino leadership experience.

You’ll lead a high-performing, inclusive team - coaching, inspiring, and creating a culture where everyone thrives. You’ll champion first-class customer service and drive engagement across every part of the operation.

This role calls for commercial sharpness and creative thinking. You’ll keep an eye on the competition, spot opportunities, and bring fresh ideas to life - whether that’s through gaming, hospitality, or entertainment.

You’ll also build strong relationships across the wider business, influencing stakeholders and contributing to our evolving strategy.

You’ll also be a visible advocate for Safer Gambling, setting the standard for your team.

If you’re a confident communicator, a natural leader, and ready to make a real impact - we’d love to hear from you.

Skills & Experience Needed:

• Casino Leadership: Proven experience managing a casino, with a valid Personal Management Licence (PML).
• People Leadership: Strong coaching, mentoring, and team development skills.
• Customer Focus: Passion for delivering exceptional service and creating inclusive experiences.
• Commercial Acumen: Strategic thinker with a sharp eye on competitors and market trends.
• Innovative Mindset: Creative approach to hospitality, entertainment, and customer engagement.
• Stakeholder Management: Skilled at building relationships across functions and locations.
• Change Resilience: Comfortable leading through change in a fast-paced environment.
• Safer Gambling Advocate: Committed to promoting and upholding responsible gaming practices.
• Strong Communicator: Confident in identifying and acting on opportunities for improvement.

Please be advised that this role operates within a 24/7 casino environment and will require flexibility to work night shifts and weekends.

Candidates must be 18 years of age or older and have the legal right to work in the UK.