Casino Manager

Rank Group; Southend-on-Sea; Remote; GBP 60.000 - 75.000; Vollzeit

Zusammenfassung

Rank Group is seeking a Casino Manager to own the casino operation during shifts, working with the General Manager and Operations Manager to deliver a safe, exciting and commercially successful venue.

You will lead from the front, putting customers at the heart of everything you do to create a memorable gaming experience. You’ll drive performance on the gaming floor, coach a multi‑skilled team and uphold Safer Gambling, compliance and security in line with UK legislation.

Qualifikationen

• Experience running a casino operation.
• Strong knowledge of UK gaming legislation.
• Proven track record of driving commercial performance.
• Customer-first leadership and coaching.

Aufgaben

• Lead operation during your shift on behalf of the General Manager and Operations Manager.
• Create a fair, professional, engaging and memorable gaming experience for customers.
• Drive performance on the gaming floor across occupancy, margins, availability and dwell time.
• Coach and develop your team, building their technical knowledge and customer interaction skills.
• Build a multi-skilled and flexible team that adapts to changing customer demand.
• Ensure the gaming floor, equipment and team are presented to the highest standards.
• Take ownership of customer queries and gaming disputes, resolving them confidently and fairly.
• Ensure Safer Gambling, compliance and security in line with UK gaming legislation and internal policies.

Kenntnisse

Casino management

Leadership

UK gaming regulation

Customer hosting

Safety & compliance

Jobbeschreibung

What you’ll be doing

As Casino Manager, you’ll take ownership of the casino operation during your shifts, working closely with the wider management team to deliver a safe, exciting and commercially successful venue.

You’ll:

• Lead from the front, taking responsibility for the overall club operation during your shift on behalf of the General Manager and Operations Manager.
• Put our customers at the heart of everything you do, creating a fair, professional, engaging and memorable gaming experience.
• Drive performance across the gaming floor, focusing on key success measures including occupancy, margins, availability and dwell time.
• Coach and develop your team, building their technical knowledge, customer interaction skills and confidence.
• Build a multi-skilled and flexible team that can adapt quickly to changing customer demand.
• Ensure the gaming floor, equipment and team are presented to the highest standards.
• Take ownership of customer queries and gaming disputes, resolving them confidently, professionally and fairly.
• Ensure the highest standards of Safer Gambling, compliance and security, operating in line with UK gaming legislation and internal policies.

What will make you a great fit?

You’ll already have casino management experience and know what it takes to run a successful gaming operation.

You’ll also bring:

• Strong knowledge of UK casino gaming and gaming legislation.
• Proven experience of driving commercial performance, sales and yield.
• Excellent knowledge across live gaming, electronic gaming and customer hosting.
• A strong understanding of Safer Gambling and how to create an environment where customers can enjoy gaming safely.
• A genuinely customer-first mindset, with the ability to inspire your team to deliver fantastic experiences.
• Confident leadership skills and the ability to get the best from a diverse team.
• Strong coaching and people-development skills.