Casino General Manager: People-First Leader

Rank Group; West of England; On-site; GBP 65,000 - 90,000; Full time

Job summary

Rank Group is seeking a passionate General Manager with proven casino leadership experience to drive a high-performing, inclusive team across a 24/7 casino environment in the UK.

You will champion exceptional customer service, engage across all areas of the operation, and influence strategy while staying commercially shrewd and innovative in gaming, hospitality, and entertainment. Flexibility for night shifts and weekends is required.

Qualifications

• Experience leading a casino operation and improving guest experience.
• Proven ability to coach and develop large teams across functions.
• Track record of driving customer focus and engagement.

Responsibilities

• Lead a high-performing, inclusive team and foster a culture where everyone thrives.
• Champion first-class customer service and drive engagement across the operation.
• Monitor competition, spot opportunities, and translate ideas into action in gaming, hospitality, or entertainment.
• Build strong relationships across the wider business and influence stakeholders and strategy.
• Act as a visible Safer Gambling advocate and set standards for the team.
• Communicate confidently and drive continuous improvements across shifts, including nights and weekends.

Skills

Casino leadership

People leadership

Customer focus

Commercial acumen

Innovative mindset

Stakeholder management

Change resilience

Safer gambling advocate

Strong communicator

Job description

Rank Group is seeking a passionate General Manager with proven casino leadership experience to drive a high-performing, inclusive team across a 24/7 casino environment in the UK.

You will champion exceptional customer service, engage across all areas of the operation, and influence strategy while staying commercially shrewd and innovative in gaming, hospitality, and entertainment. Flexibility for night shifts and weekends is required.