General Manager

Grosvenor Casinos; West of England; On-site; GBP 60,000 - 85,000; Full time

Benefits offered by this job

Prime central Bristol location with EX

Free secure parking

Weekend food options

Lively team social calendar

Friendly, supportive environment

Job summary

Grosvenor Casinos Bristol is seeking a passionate General Manager to lead a high‑performing team in a 24/7 venue. You will champion first‑class service, drive engagement, and shape a culture where all colleagues thrive.

The role requires commercial sharpness, the ability to spot opportunities across gaming, hospitality and entertainment, and strong stakeholder relationships in a dynamic UK casino environment.

Qualifications

• Casino Leadership with a valid Personal Management Licence (PML).
• Proven coaching, mentoring and team development skills.
• Passion for delivering exceptional service and inclusive experiences.
• Strategic thinker with awareness of competitors and market trends.
• Creative approach to hospitality, entertainment and customer engagement.
• Skilled at building relationships across functions and locations.
• Comfortable leading through change in a fast-paced environment.
• Commitment to promoting safer gambling practices.
• Confident in identifying opportunities for improvement.

Responsibilities

• Lead a high-performing, inclusive team and coach colleagues to excel on the casino floor.
• Champion first-class customer service and drive engagement across the operation.
• Drive commercial performance, oversee gaming, hospitality and entertainment initiatives.
• Build strong relationships with stakeholders and influence wider business strategy.
• Act as a visible advocate for Safer Gambling and uphold responsible gaming practices.

Skills

Casino Leadership

People Leadership

Customer Focus

Commercial Acumen

Innovative Mindset

Stakeholder Management

Change Resilience

Safer Gambling Advocate

Strong Communicator

Job description

At Grosvenor Casinos, we don’t just offer a place to work - we offer a place to belong.

For decades, Grosvenor Casinos has been the leading name in UK casinos, known for iconic venues and unrivalled experiences. Our casinos are vibrant, welcoming spaces where players come together to play with purpose, relax with friends, and enjoy brilliant food, drink, and entertainment. And above all, they come for the that exhilarating feeling where anything can happen.

Grosvenor Casinos sit at the heart of communities across the UK, and our ambition is clear - to become the UK’s most loved casinos. It’s our people who bring that ambition to life - setting the tone on the casino floor, creating energy and delivering breathtaking moments that keep guests coming back.

We’re building something special at Grosvenor Casinos. Join us and be part of it.

About Bristol Casino

Grosvenor Casino Bristol is a vibrant, welcoming 24 hour venue with a loyal customer base and a friendly, energetic team. With live table gaming, slots, electronic roulette, poker and sports viewing, every day is exciting. We pride ourselves on great service, strong teamwork and a supportive culture where everyone can grow and thrive.

Site-Specific Benefits

• Prime central Bristol location with excellent public transport links for easy commuting.
• Free secure parking in a local car park while you’re on shift.
• Weekend food options available, keeping you fuelled during busy periods.
• A lively team social calendar packed with fun events throughout the year.
• A friendly, supportive environment that makes every shift enjoyable and engaging.

We’re looking for a passionate, people-first General Manager with proven casino leadership experience.

You’ll lead a high-performing, inclusive team - coaching, inspiring, and creating a culture where everyone thrives. You’ll champion first‑class customer service and drive engagement across every part of the operation.

This role calls for commercial sharpness and creative thinking. You’ll keep an eye on the competition, spot opportunities, and bring fresh ideas to life – whether that’s through gaming, hospitality, or entertainment.

You’ll also build strong relationships across the wider business, influencing stakeholders and contributing to our evolving strategy.

You’ll also be a visible advocate for Safer Gambling, setting the standard for your team.

If you’re a confident communicator, a natural leader, and ready to make a real impact – we’d love to hear from you.

Skills & Experience Needed

• Casino Leadership: Proven experience managing a casino, with a valid Personal Management Licence (PML).
• People Leadership: Strong coaching, mentoring, and team development skills.
• Customer Focus: Passion for delivering exceptional service and creating inclusive experiences.
• Commercial Acumen: Strategic thinker with a sharp eye on competitors and market trends.
• Innovative Mindset: Creative approach to hospitality, entertainment, and customer engagement.
• Stakeholder Management: Skilled at building relationships across functions and locations.
• Change Resilience: Comfortable leading through change in a fast‑paced environment.
• Safer Gambling Advocate: Committed to promoting and upholding responsible gaming practices.
• Strong Communicator: Confident in identifying and acting on opportunities for improvement.

Please be advised that this role operates within a 24/7 casino environment and will require flexibility to work night shifts and weekends.

Candidates must be 18 years of age or older and have the legal right to work in the UK.

Why Join Us?

As a part of The Rank Group, Grosvenor Casinos combines a vibrant, premium casino experience with outstanding benefits and exciting career progression within a leading leisure brand.

• Rewards that keep the excitement going - From team incentives & competitions to everyday perks, we make sure your effort is recognised and rewarded.
• A strong start that sets you up to win - Our induction gives you the confidence, knowledge and support you need to hit the ground running, with ongoing learning to keep building your skills.
• Work with energy and variety - No two days are the same. You’ll help to shape how we do things, and make a real impact by bringing ideas to life and playing a key role in what matters.
• High standards, achieved together - We set the bar high and support each other to reach it - but we do it as a team, not in competition. Because when one of us wins, we all do.
• Room to grow and move forward - Whether you’re starting out or ready for your next step, we’ll support your development and open up opportunities to progress within Grosvenor Casinos and The Rank Group.

We’re for Everyone

If you're looking for a role with energy and variety and want to be part of a team that values passion, performance and care - we’d love to hear from you.

At Grosvenor Casinos and The Rank Group, we celebrate individuality and welcome applications from all backgrounds. If you need adjustments at any stage of the process, just let us know.

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